Customer Services not replying to emails

CCleaner for Windows
1

Tried to cancel CCleaner Pro and get a refund, then was offered extra six months free by customer services. They said just reply and it will be done. Still not been done after several emails over 3 weeks. No answer, no acknowledgement, NOTHING. Sick of being ignored. Not a good service

2

Bumped for staff attention.

3

I have been waiting for a response to my request for a refund after I was charged even though I canceled my account. Please advise.

4

Hi @ScottB1,
I have asked our support team to follow up on your support request.
If you have not received a response from them within 24 hours please message me back so I can investigate this further.

5

Hi @sammons68,
I am not able to find any support requests under the email address associated with your forum account.
Please could you Direct message me the email address you used to submit your support request so I can investigate this further.

6

@Laurence_CCleaner please help me i am facing same issue

PLEASE REFND MY AMOUNT MENTIONED BLOW DWTAILS OF MY PRODUCT AS I GOT CHARGED TODAY USD 39.95, AUTOMETICALLY AND I DID NOT MAKE ANY PAYMENT, SO PLEASE REFUND MY AMOUNT AND TERMINATE MY SUBSCRIPTION

**Subscription ID: {Removed by Mod}

**

CCleaner Professional

1 Home PC, 60-day trial subscription. Renews for 12 months. You can cancel at any time. If you forget, we’re happy to refund you within 30 days.

**Reference #[ {Removed by Mod}

:**

7

For your own security please do not post personal details, telephone numbers, ID’s, or account references is plain sight.

I have removed them for you.

8

my issue resolved tod refund issued

thanks

9

Hi,

I’m having the same issue here. I got an automatic renewal on the 26th September. I submitted a form on the website and emailed them my reference number a few hours later on the same day, yet I still have not received a reply. The 30 day refund period is about to pass and I am worried I won’t be applicable for a refund. I am extremely disappointed with the customer service.

10

Hi @Betom,
We have recently moved to Live Chat for all customers.
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase. Once you have clicked Submit, please click the Start Chat button to give details to an agent so we can assit you further.