Dear Sirs,
Having used and very pleased with your product, I was disappointed to find that after selecting my options in ‘custom clean’ my settings were not saved. The next time use, it deleted all my ‘downloads’. These are items I chose, not unwanted crap that gets dumped on me without my knowledge. Why are ‘downloads’ not a select, rather than default ?
Ps. your ‘Recuvva’ could not even find them !
Hi @terryw45,
The setting for cleaning the standard Windows Downloads folder in Custom Clean is disabled by default. To include this location in the cleaning process, a user needs to manually enable the rule.
Could you please confirm if you are using the default Windows Downloads folder?
@terryw45 Did you use Health Check as well as Custom Clean?
I ask because 4-days ago Laurence_CCleaner gave a more complete version of that answer to another user who had made a similar complaint:
PS. If you have a SSD in your computer, as most people do these days, then you should be aware that recovery of deleted files from an internal SSD is rarely possible. (It’s more possible with an external SSD).
Which makes it even more essential that you make regular backups of ‘important’ files at least.
Health check was ok, it was custom clean that deleted my downloads, I have now worked out that if I select c:/user/user/downloads things are better
I trusted ccleaner in the early days, now, as a previous poster said ‘I have lost unrecoverable downloads’, be very careful when you hit ‘scan’ !
TBH Downloads is regarded by Windows itself as a temporary folder.
It’s meant as somewhere that all downloads go so they are easy to find after downloading - and then if you want to keep them you move them elsewhere.
You shouldn’t really be storing ‘important’ files in Downloads long term.
Then again if something is ‘important’ (irreplacable) then it’s only prudent to make a backup copy of it. (accidents happen, computer drives fail, houses have floods or fires, etc, etc).