Crash during initial download

CCleaner for Windows CCleaner Windows Bug Reporting
1
About an hour ago I switched from the free C cleaner to the C cleaner pro. While downloading I was asked if they could force google chrome to close because it was taking too long. I agreed and in about 20 seconds a quick box jumped up and said eBay has crashed to restart press and then the box disappeared and it was quickly followed by four more boxes that I didn’t even have time to read. I cannot find any of those boxes so I don’t know What
crashed and I don’t know how to get them back. I am definitely not text savvy. Can someone please tell me what I need to do? Thanks
2

I wouldn't worry too much about it.

It sounds that by letting the installer force Chrome to close it also closed/severed the links to eBay, (and 4 other somethings?), as well - so they complained.

Reboot/restart your machine and they should just come back next time you log in, but you may have to enter your eBay (and the other 4?) password(s) again.

However if you are still having trouble then give another shout.

3

Still having numerous problems! Every short cut icon is gone! I have lost over a day of work by trying to get things back where they were! Even my tabs have not closed since the CCleaner download! They will close only if I do each manually. Since my job has me moving around to different web sites and doing much research it's not unusual to have over twenty tabs open.

After shutting everything down overnight I did get ebay back along with the others but not their icons (shortcuts). The problem is they no longer have the correct settings and I haven't been able to correct them. I'm attaching screenshots of how I'm getting around. What can I do? I am so sorry I upgraded from Free---it is not worth this trouble!

Screenshot (1438).png

Screenshot (1439).png

4

Is this a tablet? I ask because you seem to have the start menu in full screen mode.

https://www.thewindowsclub.com/make-start-menu-full-screen-windows-10

Quote 
<div class="ipsQuote_contents">
	<p>
		Every short cut icon is gone!


		.


		After shutting everything down overnight I did get ebay back along with the others but not their icons (shortcuts)
	</p>
</div>

I'm not sure just what you mean by these, did you have the app for eBay downloaded? Displayed as a 'tile'? 

(It's not a 'built-in' Microsoft app).

If you mean that you can see apps in your second screenshot (the applications list) but want them showing in your first (the pinned tiles) then simply right-click on the app in the list and select 'Pin to start'.

Not being sure just what you have done while "trying to get things back where they were" I'm unsure if you have reset back to Microsoft defaults, or even reset your whole Windows 10? 

If you have then you will need to go through the whole process of setting things back again to how you want them, as if you had just bought the computer.

To be honest it sounds as if something more than just a failed install may be going on here. 

(Whether it's something you did while trying to get things back as you like, or something some software did it's impossible to tell yet. It may even be that Windows did a repair/reset itself when you booted, but you would have probably noticed that because it would take a long time).

You don't say whether CCleaner pro did finish installing or not? 

And it might help to know where you were downloading it from.

If you are worried that you may have someting 'nasty' or just 'broken' on your machine then you can get reliable, free, one-to-one help to give it a thorough check over and help you get it working 'properly' again. 

We can't do that here because of the rules on this forum, but if you look at number 10 in the forum rules it gives a list of 6 trusted places where you can get this help.


They all say 'Malware Removal' which is their main task but they are all quite happy just to help check out your machine for you and gett it running right.

https://forum.piriform.com/announcement/15-forum-rules/

Whichever you pick be sure to let them know you are not tech savvy and they will give extra steps to help.

5
On 9/5/2018 at 15:49, nukecad said: 
<div class="ipsQuote_contents">
	<p>
		Is this a tablet? I ask because you seem to have the start menu in full screen mode.<span style="color:#e74c3c;"> Used a desktop.  My normal opening page was the new photo I attached but it had about 40 or so icon/shortcuts in rows on the left.  Now the menu that pops up is the one I sent originally and have never used.</span>

https://www.thewindowsclub.com/make-start-menu-full-screen-windows-10

	<p>
		 
	</p>

	<p>
		 
	</p>

	<p>
		I'm not sure just what you mean by these, did you have the app for eBay downloaded? Displayed as a 'tile'?<span style="color:#e74c3c;"> I'm a seller and it's on my toolbar</span>


		(It's not a 'built-in' Microsoft app).
	</p>

	<p>
		If you mean that you can see apps in your second screenshot (the applications list) but want them showing in your first (the pinned tiles) then simply right-click on the app in the list and select 'Pin to start'.
	</p>

	<p>
		Not being sure just what you have done while "trying to get things back where they were" I'm unsure if you have reset back to Microsoft defaults, or even reset your whole Windows 10?<span style="color:#c0392b;"> Did not reset anything--just looked around looking for some possible one click solution.</span>


		If you have then you will need to go through the whole process of setting things back again to how you want them, as if you had just bought the computer.
	</p>

	<p>
		To be honest it sounds as if something more than just a failed install may be going on here.


		(Whether it's something you did while trying to get things back as you like, or something some software did it's impossible to tell yet. It may even be that Windows did a repair/reset itself when you booted, but you would have probably noticed that because it would take a long time).<span style="color:#c0392b;"> Problem started during first minute of download.  It asked to close browser and I said ok. Then rectangular red notices started popping up during the install. The first one said Ebay has crashed and to restart "click here". Before I could move 4 or 5 more notices that were nearly identical popped up and disappeared</span>
	</p>

	<p>
		<span style="color:#c0392b;">.</span>You don't say whether CCleaner pro did finish installing or not?  <span style="color:#c0392b;">It did</span>.


		And it might help to know where you were downloading it from. <span style="color:#c0392b;">From the notice which popped up saying a much newer version was available when I oped my free version to use.  It was from the official site.</span>
	</p>

	<p>
		If you are worried that you may have something 'nasty' or just 'broken' o
	</p>

	<p>
		n your machine then you can get reliable, free, one-to-one help to give it a thorough check over and help you get it working 'properly' again.


		We can't do that here because of the rules on this forum, but if you look at number 10 in the forum rules it gives a list of 6 trusted places where you can get this help.


		They all say 'Malware Removal' which is their main task but they are all quite happy just to help check out your machine for you and gett it running right.

https://forum.piriform.com/announcement/15-forum-rules/

		Whichever you pick be sure to let them know you are not tech savvy and they will give extra steps to help.
	</p>

	<p>
		<span style="color:#c0392b;">Everything I use either takes forever or won't come up at all.  It definitely is extremely frustrating. Would it be safe to run Cleaner to see if it will correct this? I still can't close tabs except manually.  A shut down doesn't work.</span>
	</p>
</div>

6

It's still not clear just what happened and what all those pop-ups you saw were.

Running CCleaner shouldn't do any harm, (but I wouldn't run the registry cleaner), but it wouldn't 'fix' anything either. It's a junk cleaner not a repair tool.

I still think that you should get free one-to-one help from one of the sites listed in the forum rules. 

These people are specially trained experts in fixing problems like yours, whatever they have been caused by. They will also make sure that it is not some malware that is the cause.


As I said above we can't give <em>specific </em>help on this forum, only point you to where you can get it.

Personally in your situation I would firstly download Malwarebytes, if you don't have it already, and run a threat scan to eliminate any nasties that may have infected your machine.

https://www.malwarebytes.com/

Then if you are still having problems I would join the Malwarebytes forum and reach out to an expert to check your machine over.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

Your other options would be to:

Restore your PC from a system image backup - if you have made one. (I expect that you don't).

Try restoring your computer to a point before the problem happened using the Windows built in restore point.

https://www.windowscentral.com/how-use-system-restore-windows-10

Use the built in troubleshooter to refresh Windows 10 keeping your files, or reset it which will lose all your files.

https://www.howtogeek.com/131916/how-to-use-the-advanced-startup-options-to-fix-your-windows-8-computer/