Computer reboots when Recuva reads bad sector

Hi,

Like the name says, I am a dummy when it comes to computers. I have been running recuva, to recover lost pictures and files when my computer crashed recently. Everytime I run the program, the computer will suddenly reboot when Recuva tries to read a bad sector. When the computer starts again, it says Windows has encountered/recovered from a serious error. I bought another program thinking it was a software issue. The new program recovered 14,000 pictures for me and skips over the bad sectors. On recovery, the program (recovermypictures) saved all the files but a cluster which I guess was in the bad sector. When it reached that sector, the system rebooted. I reran the recover, then skipped that cluster of pictures and was able to recover everything else.

Is there anything I can do to prevent this from happening? I still want to use Recuva to recover lost data files, but keep having this issue.

Thanks for your help!

Is there anything I can do to prevent this from happening? I still want to use Recuva to recover lost data files, but keep having this issue.

Recuva shouldn't be rebooting your computer whether you have bad sectors or not so clearly it's doing something wrong here.

Do you have any crash dumps (c:\windows\minidump\) or any further information like STOP code??

To fix bad sectors you can run chdsk.exe - Start, Run, chkdsk.exe /f /r (answer Y and reboot Windows) or use a program called MHDD

Richard S.