Charged 2 times per subscription
For licencing/account issues you need to contact support, we can't access accounts here.
You can raise a support ticket by using the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
I sent this, it's useless
I have asked a staff member to take a look for you, it is weekend now so that may not happen until Monday.
Did you take a note of the Ticket number you were given when submitting the form?
Did you get an automatic email reply?
You should get an automatic reply with some basic suggestions when you submit the form, but a real person should contact you later.