CCv2.19 did a SMACKDOWN on Norton IS2009

CCleaner for Windows
1

Hi Folks-

Toshiba laptop, VistaSP2.

Yep, it did it. Had to run the Norton tool, reinstall and update. About every version from v2.13 up has hit Norton, but usually it's just a matter of updating from scratch. Not too bad, so I never applied the exclusions posed by Andavari back in 9/08. Then the new v2.19 wiped Norton out. I didn't see anything unusual in either the cookies or the registry. Yes, Nergal, I did read 'em all and do the backup, but I was unable to merge the backup. No luck with system restore either. B) Does CC hate Norton? No probs w/AVG and Avast.

I see there's a new v2.20 and some newer instructions by MrRon, so I'll check that out prior to running CC on the other 2 'puters w/Norton. Any tips (other than to dump Norton)?

Thanks.

2
Hi Folks-

Toshiba laptop, VistaSP2.

Yep, it did it. Had to run the Norton tool, reinstall and update. About every version from v2.13 up has hit Norton, but usually it's just a matter of updating from scratch. Not too bad, so I never applied the exclusions posed by Andavari back in 9/08. Then the new v2.19 wiped Norton out. I didn't see anything unusual in either the cookies or the registry. Yes, Nergal, I did read 'em all and do the backup, but I was unable to merge the backup. No luck with system restore either. B) Does CC hate Norton? No probs w/AVG and Avast.

I see there's a new v2.20 and some newer instructions by MrRon, so I'll check that out prior to running CC on the other 2 'puters w/Norton. Any tips (other than to dump Norton)?

Thanks.

Even with the Norton quirk, I still think this is a great product and recommend it highly to all!

:D

3

Seems you haven't put in those exclusions yet huh. :P

Although CC really shouldn't be breaking Norton Internet Security, and should perhaps by default have some built in exclusion implemented!

4
Does CC hate Norton?

Shouldn't every one?

it's the biggest pile of resource hogging cr*p ever made for a AV

5
Even with the Norton quirk, I still think this is a great product and recommend it highly to all!

:D

Hi Folks-

Sorry I haven't had time to finish this CC/Norton thing up yet. The "Computer Gods" claimed the life of my old-old XP laptop. Doorstop or full OS reload,etc. I haven't decided yet. Blew a mobo on my old-old trusty Compaq W98SE/XPPro desktop, fixed that. Hopefully, that'll be it for awhile....

Anyway...so many Norton/Symantec files....

Vista users (like me): note that "Program Data" is prob a hidden file. Unhide first so CC can list it.

Check the cookies: you'll prob see one like www-secure.symantec.com, keep it.

Registry entries will include both "Norton" and "Symantec".

I'll prob tshoot to find WHICH thing that CC's slamming. Might be easier than the excusion method, maybe....

Back to it. :blink:

6
Hi Folks-

I'll prob tshoot to find WHICH thing that CC's slamming. Might be easier than the excusion method, maybe....

Back to it. :blink:

Hi Folks-

Finally got this done. Tshooting done on a Compaq desktop, VistaPSP2, Admn/Std/Std. Stock CCv2.19 (no exclusions.)

Cookie cleaning, no problem.

Registry scanning showed 4 Symantec/Norton issues: 2 "Unused File Extensions" and 2 "ActiveX/COM" Issues.

Unused File Extensions: Symantec.NCO.BHO, HKCR\Symantec.NCO.BHO; and Symantec.NCO.Toolbar, HKCR\Symantec.NCO.Toolbar.

Activex/COM Issues: InProcServer32\C:\Program Files\Norton Internet Security\Engine\16.2.0.7\SymClgX.dll

HKCR\CLSID\{whole bunch of numbers...}; and InProcServer32\C:\Program Files\Norton Support\tgctbr.dll

HKCR\CLSID\{whole bunch of numbers...}.

I let CC fix the Unused File Extensions, no Norton Issues. I did NOT CC fix the other 2. One or both is the problem. Probably all 4 should be put on CC's "exclusion" list.

Rolled on thru the other 2 users, Norton tests OK.

So there's the good news.

7
Hi Folks-

Finally got this done. Tshooting done on a Compaq desktop, VistaPSP2, Admn/Std/Std. Stock CCv2.19 (no exclusions.)

Cookie cleaning, no problem.

Registry scanning showed 4 Symantec/Norton issues: 2 "Unused File Extensions" and 2 "ActiveX/COM" Issues.

Unused File Extensions: Symantec.NCO.BHO, HKCR\Symantec.NCO.BHO; and Symantec.NCO.Toolbar, HKCR\Symantec.NCO.Toolbar.

Activex/COM Issues: InProcServer32\C:\Program Files\Norton Internet Security\Engine\16.2.0.7\SymClgX.dll

HKCR\CLSID\{whole bunch of numbers...}; and InProcServer32\C:\Program Files\Norton Support\tgctbr.dll

HKCR\CLSID\{whole bunch of numbers...}.

I let CC fix the Unused File Extensions, no Norton Issues. I did NOT CC fix the other 2. One or both is the problem. Probably all 4 should be put on CC's "exclusion" list.

Rolled on thru the other 2 users, Norton tests OK.

So there's the good news.

Part 2, The "Bad News":

CC smacked HP's "Total Care" program and the Admn user's "Windows Sidebar" (.dll probs on logon). :angry:

"Merge" didn't work, Sys Restore didn't work. Oh @#$!. HPTC is useless fluff, so I uninstalled it. I couldn't fix the sidebar; had to open another Admn User acct and move the files over, luckily not too many.

I don't know why that happened, but I have uninstalled CC2.19 for now. The other 2 that have Norton are Toshibas, (so no HPTC) but I'll have to watch CC reg CAREFULLY, or just not run it. I don't see that the new CC has anything for the Norton issues; hopefully it won't smack AVGF8 and Avast, which I've put on mine and other computers. Rolling back to CCv2.10 might be an option...... ;)

8

Did you use the Registry Cleaner ?