I am using Windows 10, 64 bit. CC V5.57.
A few days ago I tried running CCleaner, only to have it hang about a second after clicking "clean". It would hang for a couple of seconds, and then the program would just shut down.
After a few days of this occurring, I decided to uninstall and reinstall. The installation went as standard, but when I tried to run the program, it didn't open, or at least it tried to open (focus was taken away from current window, then back immediately), but shut down so quick that a screen didn't even show up.
I have downloaded and installed the standard free build as well as the slim build. Neither work. Tried all the usual tricks; restart, admin rights, antivirus, safe mode, you name it.
Assistance would be appreciated.
Kind regards,
Jimmy.
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Hi Jim,
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Can I please ask you to run CCleaner in debug mode, instructions here: <a href="https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode" rel="external">https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode</a>
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And then open a ticket <a href="https://support.piriform.com/hc/en-us/requests/new" rel="external nofollow">here</a> with the information you provided above and attach the log file for investigation
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Many thanks
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It will not even start in debug mode. Should I still open a ticket?
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Hi Jim,
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Can I please ask you to run CCleaner in debug mode, instructions here: <a href="https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode" ipsnoembed="true" rel="external" target="_blank">https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode</a>
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And then open a ticket <a href="https://support.piriform.com/hc/en-us/requests/new" rel="external nofollow" target="_blank">here</a> with the information you provided above and attach the log file for investigation
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Many thanks
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Also, are you able to confirm which version of Windows 10 you are running? 1803, 1809 or the new 1903? If you have recently updated Windows 10, which version of CCleaner were you running before the update, and was everything running smoothly then?
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Also, are you able to confirm which version of Windows 10 you are running? 1803, 1809 or the new 1903? If you have recently updated Windows 10, which version of CCleaner were you running before the update, and was everything running smoothly then?
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Windows 10 V1803. There was no update between when I could and couldn't use CCleaner.
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Hi Peaceful Jim,
We have responded to your support request, if you do not receive this please message me back on here so I can look into it.
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I can't reply again to a message I've already replied to in my emails, but I just wanted to say that my issue is now fixed. Everything is working as normal again. I don't know what changed, but I just tried opening it as I always do, and this time it worked. It's a mystery. Please mark my support ticket as closed.
CCleaner stopped working all of a sudden. Opened yesterday and not today. Tried everything, restarting, uninstalling, reinstalling, run as administrator, regedit, run in debug mode (wouldn't run then either). Nothing works. Any more suggestions?
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CCleaner stopped working all of a sudden. Opened yesterday and not today. Tried everything, restarting, uninstalling, reinstalling, run as administrator, regedit, run in debug mode (wouldn't run then either). Nothing works. Any more suggestions?
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I have the same problem. It seams to be connected to my antivirus. I disable it and ccleaner starts up.
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I have the same problem. It seams to be connected to my antivirus. I disable it and ccleaner starts up.
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Mind telling us which antivirus software are you using? It could help in fixing this issue which seems wide spread (but mostly with a few antivirus only).
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Mind telling us which antivirus software are you using? It could help in fixing this issue which seems wide spread (but mostly with a few antivirus only).
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I was using McAfee and disabled it. That apparently wasn't my problem because CCleaner still won't start up even after restarting again.
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Installed Trend Micro and updated with the latest version. CCleaner still will not open even after I purchased for a second time and restarted.
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Hi Roman, thanks for getting in touch with our community. Please see advise above about white listing CCleaner.
Please also contact support@ccleaner.com to request a refund for your duplicate subscription, or to merge both subscriptions into one.