CCleaner will not install in Win 10. It times out.

CCleaner for Windows CCleaner Windows Help Requests
1

CCleaner will not install in Win 10. It times out. I even turned off Bitdefender and it still times out.

2

That definitely sounds that some security you have set is blocking it.

Is it the download that is timing out or the install?

Try doing it this way:

Download the 'Slim' installer, it's the 3rd one down here: https://www.ccleaner.com/ccleaner/builds

It installs the same CCleaner, but using a slightly different install method.

If you can download that OK then double click the downloaded 'ccsetup618_slim.exe' to install CCleaner. If it still won't install then go offline and try the install again with no internet connection.

3

Hi. It is the installation that is timing out. Nothing works.

I am not very technical and there is no way to reach support. Too bad. I wanted to try the free version before buying. Thanks for your help.

4

Are you getting any error message when it fails to install?

Any message box that comes up may help to work out what is going on.

5

Hi, The error message wants to send the data to Microsoft. That is all.

6

OK. That nessage indicates that it may be a problem with Windows rather than a security block.

It usually isn't serious, we all see those troubleshooting messages now and again.

We can walk you through some basic troubleshooting if you would like?

(Might be tomorrow though, it's evening here).

7

I am not technically savvy so I am not familiar with this.

8

I ran the following Windows programs and all was good:

DISM.exe /Online /Cleanup-image /Restorehealth 

sfc /scannow


chkdsk /f/r/x

Walking through some Windows stuff for tomorrow works. Thank you.

9

I got ccleaner working! I rebooted my router and used Firefox instead of the Brave Browser. Thank you for all your help.

How do I close this out?

10

That's great,

chkdsk, sfc, and possibly DISM were going to be the step-by-steps. They are the three go-to 'fixing commands' for Windows. 

One for your disk drive, the other 2 for Windows System itself.

PS. you are well on the way to being a techie now that you know how to use them. 

(Some of us run chkdsk and sfc every few months or so, they do sometimes find and repair errors even when you aren't seeing a problem).

Thanks for letting us know that it was Brave that was the issue. 

Brave does include extra blocking for certain things, so it may not like something that has been added in the latest CCleaner version and be blocking it?


The software updater tool in CCleaner has just been changed so it may be something to do with that?


If that is the case then I'm sure that we will hear more about it from other Brave users, so the possibility is good to know.

We don't normally close threads, someone else may want to chime in or ask more about the same issue.