I would have to say that this looks like it may be a bug. Then the problem becomes, what's causing it when so many others are using the current version without this bug. I'm wondering what sort of other system tools you may have for security. Many of my questions lean this way. What I'm getting at, is if any of those programs may have some sort of protection for the System Restore. I'm really hoping not, but are you running any of the Norton/Symantec or McAfee products? And/or is the computer in question a Toshiba. I think they have their own special backup system. Maybe this will point someone else into thinking along these lines too and have a solution for you.
Good Luck!
Vic
VicLovan.com
http://www.viclovan.com/ccleaner2settings.htm
Thanks Vic,
My system is a generic Intel PC, not Toshiba. I use F-Secure Internet Security, Adaware, SpyBot S&D, Win Defender. I was using (in addition to CCleaner) Privacy Guardian to clean out my system routinely. Just before I started getting these error messages about the corrupt file, I uninstalled Privacy Guardian. Here are the details of the latest "popup" error window from Event Viewer and the Microsoft Link:
Application popup: CCleaner.exe - Corrupt File : The file or directory \System Volume Information\_restore{000CD547-0129-4B27-B8E2-A61171E8ACE7} is corrupt and unreadable. Please run the Chkdsk utility.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
OK, so I clicked the link, and here's what I got:
Details
Product: Windows Operating System
ID: 26
Source: Application Popup
Version: 5.0
Symbolic Name: status_log_hard_error
Message: Unable to Load Device Driver : device driver could not be loaded.
Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.
User Action
To correct this problem:
Reinstall the program to restore the driver to the correct location.
If these solutions do not work, contact Product Support Services.
Version: 5.2
Symbolic Name: STATUS_LOG_HARD_ERROR
Message: Application popup: %1 : %2
Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.
User Action
To correct this problem:
Ensure that the program user has sufficient privileges to access the directory in which the driver is installed.
Reinstall the program to restore the driver to the correct location.
If these solutions do not work, contact Product Support Services.
--------------------------------------------------------------------------------
Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.
So, if I take the above at face value, perhaps I am missing a driver CCleaner needs, or this driver is corrupt? One other note....just before the balloon pops up, and CCleaner is well into 'Run Cleaner' mode, my A:\ floppy drive lights up.
Thanks again,
Rich