I upgraded from v6 to v7 of CCleaner and all I get is a white screen. No amount of uninstalling and reinstalling will fix it. It’s broken. Nothing is blocked in my firewall, and version 6 works perfectly fine, as I reinstalled it to test. But running version 7, nothing. It’s broken. I’ve installed over the top of v6, uninstalled v6 and installed v7, still the same. I had a video but cannot attach or link to it here, which defeats the object of support. (It’s also been installed on other machines and the same issue happens.)
If I sound a little angry on the video it’s because I am. As a paying customer, I expect things to have been tested. It’s 2025, people and companies don’t seem to put in the work they once did, and I’ve read a lot of people complaining about version 7, so I’d be grateful if you can look into this issue, or I’ll have no option but to ask for a refund.
System Specs:
Windows 11 Pro 24H2
Intel Core i9-14900K 6.3ghz
256GB Ram
NVIDIA RTX 4090
2x 4TB NVMe M.2’s.
External NAS Box
1.5gbps Internet
Hi @m1cr0ft,
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase. Once you have clicked Submit, please click the Start Chat button to give details to an agent so we can investigate this further.
I have, and so far I’ve been ignored. Markng this as solved is not a good look. Personally, I don’t think you care about your customers, and you certainly haven’t listened to your userbase.
I agree,and have removed the solution tag. Really it should be with input from the poster to mark as solved. @Laurence_CCleaner feel free to yell at me in private, i probably deserve it, but an invite to support is not in itself a solution IMVHO
Hi @m1cr0ft,
I am not able to see any support requests from the email address associated with your forum account.
If you have contacted our support team via and started a chat with our team via the link in my previous message please DM me the email address you used so I can investigate this further.
@stephenie, I can see from our records that you have sent a support request, however, you did not click the Start Chat button, which would have allowed you to connect directly with our team. Please could you submit a new request via the Contact Us form and click the Start Chat button so an agent can get the needed details of your issue.
@Laurence_CCleaner I emailed support@ccleaner.com as directed on Twitter/X. You also assume that everyone has time to ‘Chat’, I do not, which is why I sent an email. By the time I’m free to dedicate my time to solving issues, you will probably be at home and in bed. The issue I have is here: https://youtu.be/w5QOoZLXT68.
Support needs more than one outlet and inlet. You cannot simply rely on chat to support your customers/users. This is a lazy practise and again, assumes one has the time to converse, especially when you have no idea of the issue, and this will take time to resolve. Time many people do not have. Implement a proper support ticketing system which doesn’t rely on having to ‘click on the Start Chat button.’
@Nergal Thank you for your assistance. It’s much appreciated.
It appears that they don’t, and in my recent reply to them, I stated that not everyone has time to chat. If this is the only support option they have, then it shows no thought was put into supporting their customers and users. And this really needs to change.
So, after 5 days of getting nowhere, I’m just going to claim a refund. Piriform’s support is bad, and I mean really bad. And if this if how you treat your customers, I want no part of using any of your products. After years of being in business (and myself being a loyal customer), I’d expect you to be professionals and care about your customers, but you’ve proved that after all of these years, you’ve learned nothing.
You lost a customer today, and you’ll probably lose many more, because your support is terrible, your attitudes are terrible, and it shows you do not listen to your userbase.
Yeah……, it is so frustrating. It’s likely a bug in version 7 try running it as admin or in Windows 10 compatibility mode. If that doesn’t work, sticking with version 6 until they patch it is probably the best move for now…..
They don’t care. With version 7, they didn’t listen to their userbase (despite a portal for ideas). It’s riddled with problems and limited features and it’s causing many issues for users. Their support is also abysmal, which tells a lot about their company, business ethics, and how important we are as users. Personally, I’ll never use one of their products again, that’s because of what I’ve just mentioned. They don’t deserve my money or my support.
And just to point out, I tried everything from dpi scailing, compatability, and many of things, but to no avail. And they won’t acknowledge there are massive issues with it. Again, their support and transparency sucks.
