Why my CCleaner ver. 7.8.1414.1819 freezes in startup after latest update in Windows 11. Why is that? I have installed the sw several times and somehow the trouble vanish for a week or two and the trouble started again. Is there any good idea what to do, i have done almost all the tricks but no success. If i cannot fix the problem, i will kick out the CCleaner.
Hi @efronde,
Please send me a screenshot of where CCleaner is getting frozen on startup.
After installation the whole UI freezes on this point (picture 1) and notice the CCleaner UI language is English. When I say the whole computer UI freezes, it means that there is no way to get any screenshot. The mouse buttons and keyboard don’t work except CTRL+ALT+DEL and by that way I can open Task MGR and see that the CCleaner.exe is running as well as CCleaner Service.
After stopping CCleaner.exe computer UI is running normally, keyboard and mouse operations works normally. In the Task MGR I can see that CCleaner.exe is down but the CCleaner Service is still running. So far so good, lets continue installation.
Then, after starting the interrupted installation again, the computer and CCleaner UI freezes exactly in the same point but notice in the picture 2; installation process has changed the CCleaner UI language to the regional (Finnish). The computer UI freezes again so there’s no way to get a screenshot and that’s why pictures 1 and 2 has been taken with my cell phone.
This time the installation were started with free downloaded CCsetup_online_setup.exe ver. 7.8.1414.0 because I have try to solve the trouble by re-installing CCleaner software but no success. Also I tried some earlier downloaded installations but the result has been same: UI freezing after some CCleaner version updates.
I’m so very frustrated at the moment, because of CCleaner freezing after almost every update.
Here’s some needed information of my computer system (translate the headings by you self):
Laitteen nimi DESKTOP-9D6K88R
Suoritin Intel(R) Core™ i5-8250U CPU @ 1.60GHz (1.80 GHz)
Asennettu RAM 16,0 Gt (15,8 Gt käytettävissä)
Näyttösovitin Intel(R) UHD Graphics 620 (128 Mt)
Tallennustila 109 GB/238 GB käytetty
*Laitetunnus 44CF32E0-3C4A-4832-B363-9CE048ACA527
Tuotetunnus 00330-51603-10428-AAOEM
Järjestelmätyyppi 64-bittinen käyttöjärjestelmä, x64-suoritin
*
Versio Windows 11 Pro
Versio 25H2
Asennuspäivä 8.11.2024
Käyttöjärjestelmän koontiversio 26200.8737
Käyttökokemus Windowsin ominaisuuspaketti 1000.26100.334.0
At this point I have removed the CCleaner from my computer and cleaned all the registers. Waiting more information.
Best regards
Hi @efronde,
We have recently released CCleaner v7.9.
Are you still experiencing this issue with this after installing CCleaner v7.9?
Hi Lawrence,
I installed today version 7.9.1432.0 (from the free download link) and inserted my Professional version licence key. So far it works. My licence expires on 2nd of October and if it still works, I might consider to renew my licence. This time the installation process runs as it should run, the language from the very beginning were the regional (finnish) and the first run ended as it should en normally. So there can be seen some progress . . . . thank You. Is there some tool which I can use to analyze the system if the UI freezes again after CCleaner update? Thank You anyway, at the moment systems works like a dream.
@efronde, Glad to hear you were able to complete the installation and run CCleaner after the v7.9 update.
If you experience this issue again, you can gather support tool logs using the details in this Help Center article.
CCleaner Support Community ?
I have sent you a DM regarding your licence.