CCleaner v5.03 problem (pc restarts)

CCleaner for Windows CCleaner Windows Bug Reporting
1

After installing CCleaner v5.03 to my pc (winXP sp2) and after any open & exit of CCleaner, pc restarts.

I had to turn back to previous version.

Thank you in advance

2

try getting SP3 for XP.

3

im not the expert with this, but try v3.28 or 4.19

4

Is SP2 still supported by ccleaner? Do you have the option shutdown after clean checked off in ccleaner's settings?

5

SAME PROBLEM OCCURED ,MY PC TOO.EVEN I INSTALLED THIS 5.03 VERSION TO 3 COMPUTERS (INSTALLED OS:XP SP2).THE SAME RESTARTING PROBLEM OCCURED AND GETTING BLUE SCREEN TO SHOW "FATAL ERROR" .I THINK THIS VERSION HAVING BUGS.SO,DO NOT INSTALLED THIS 5.03 VERSION UNTIL IT'S BUGGS HAS BEEN FIXES.SOME BODY SAYING THAT GO FOR XP SP3,BUT I THINK HE DON'T KNOW STILL XP SP3 HAVING BUGGS.

6

Please refrain from using all caps, it's considered shouting and is difficult to read. You're correct SP3 has bugs, although every Windows version ever released has bugs. The issue could be because of SP2 being used, I can't begin to think of a software that still claims to fully support it.

7

I can't begin to think of a software that still claims to fully support it.
And very soon sp3 will follow
8

Thank you all for your responses. I actually prefer to use a previous version of CCleaner than installing sp3 which probably would cause other problems to me. Hoping next versions will be xp sp2 compatible...

9

like the OP i have winXP with SP2. when i run ccleaner 5.03 i get BSOD. i went back to 5.02 with no issues.

10

Hi everyone,

There is a problem with XP SP2 and Microsoft has posted a hotfix:

http://support2.microsoft.com/Default.aspx?kbid=921337

We have applied this patch to our testing machine and problem was fixed. No more BSOD after installing it.

We are working on a solution to avoid this problem, but in the meantime, you might want to consider this hotfix...

Thanks

MrT

11

In case you find a solution for this problem (without the need of patch installation) could you please inform us?

Thank you in advance MrT.

karam

12

Had the same problem and have a way to work around it.

The system gave a blue screen and a big crash. After restarting everything is fine.
stop c000021a {onherstelbare systeemfout} het systeemproces windows subsysteem is onverwacht afgebroken met de status:0xc0000005 (0x7c9106c3 0x00ebec24)
I think it means:
stop c000021a {not repairable systemfailure} the systemprocess windows subsystem has been broken down unexpectedly with the status:0xc0000005 (0x7c9106c3 0x00ebec24)

Solution:

Install crapcleaner v5.1 but do not start the program then go to c\program files\ccleaner\ccleaner.ini and start that up. In that ccleaner.ini file there is text that says things like monitoring=1, make sure that all kinds of monitoring is off is 0.

Then you can start the program and it works fine on windows xp sp 2. But do not set any monitoring on in the program!

13

Interesting that the Monitoring feature would cause a BSOD, but you are using XP SP2.