Ccleaner v4.19 -cannot remove and internet access impossible

CCleaner for Windows CCleaner Windows Bug Reporting
1

Hi, I've set up my old computer because I can't gain access to the internet. I noticed Cleaner wasn't opening as usual some 2 weeks ago and thought it was just a minor blip. After 2 hours today, unable to access the internet (the service provider ran diagnostic checks), I attempted to open Ccleaner - no luck, or it opened minutes after I double clicked and refused to work.

I decided to remove it (uninstall) - won't budge - 50% into the removal bar it stops - tried it many times and no luck. I've never had a problem with Ccleaner since I started using it many years ago - not one problem.

My computer Is effectively down. Is there a possibility that v4.19 has a hidden bug in the software?

I'm lost.

2

Let's start with some basics

Windows Version?

Anti-Malware Software brand and version?

Anything else different on the machine coinciding with this issue. Can you not get on to the internet for a known reason, or could this be related?

3

If that were my computer I'd download a couple of antivirus rescue disks/CDs to boot from and rule out possible malware:

http://www.softpedia.com/hubs/Rescue-Disks

4

Windows 8.1, Avast, and nothing beyond that. As I said, I'm unable to connect to the internet on my main computer.

I can't remove Ccleaner v4.19 and it hasn't opened (or refused to open) lately.

5

+1 to Andavari's suggestion.

Also, there is a list of free malware removal sites here, in item 10

http://forum.piriform.com/index.php?showannouncement=15&f=4:

quoting: "...unable to access the internet (the service provider ran diagnostic checks)..."

Was your internet service provider able to say why you couldn't access the 'net?

6

Thanks for the replies, but why can't I remove Ccleaner and why has it not been opening normally?

Never had a problem with older versions in the last 7 year.

Is it possible there's a bug in v4.19?

Why can't I uninstall it?

7

Hi, login 123, I'm connected via my old computer to the same service provider.

8

Hi Andavari, I don't understand why Ccleaner is the only program I've lost control of - it doesn't respond and I can't uninstall it. Everything else works, apart from web connectivity.

9

You likely are infected with malware, you need to seek help at those sites immediately! This is likely why you cannot uninstall, run, connect to internet and more. We cannot provide aid for this issue until the computer has a clean bill of health

10

Was your internet service provider able to say why you couldn't access the 'net with your other computer?

Edit:

OK, never mind, nergal is probably right.

If you go to any of those sites they will work it out for you.

I was thinking about some sort of router issue, or maybe a deeper issue with your non-functioning computer, but they will find it for you.

Good luck. Let us know what you find.

11

Hi login123, I was given a clean bill of health. They tested from their end and everything was fine.

12

Hi Negral, can you give me some more detail having read my previous posts? Why can't I remove Ccleaner?

13
Hi Negral, can you give me some more detail having read my previous posts? Why can't I remove Ccleaner?

I just did, you likely are infected with malware.

14

Hi, I understand, but I removed Defraggler and other programs without any difficulty. Why did a virus/malware stop Ccleaner from being uninstalled?

15
Hi, I understand, but I removed Defraggler and other programs without any difficulty. Why did a virus/malware stop Ccleaner from being uninstalled?

Only a antimalware site would be able to confirm/refute reasons for this fact.

16

Hi, it is a fact. Any suggestions for the most potent antimalware site?

17

have you tried removing CC from Safe Mode?

and while in Safe Mode, run some scans to see if anything new pops up.

18
Hi, it is a fact. Any suggestions for the most potent antimalware site?

They were linked in the first few posts where you were advised to read rule 10 by login in post #5 that link will provide a list of trustworthy sites

19

Hi, I will try that. Damn annoying, I've set-up my old computer in front of my new one - plugs, cables and interconnects - have to rejig them again - and I'm moving in a weeks time.

I've got to say, I'm still puzzled on the Ccleaner's lack of operation, and my inability to remove v4.19 from my main computer.

Signing off,

Sean

20

mfa,

signed off to you. Just to be sure (Aliens speak),

Sean