CCleaner Support Ignoring Refund Request – No Response for Several Days

CCleaner for Windows CCleaner Windows Help Requests
1

Hello,

I’ve contacted CCleaner Support and Cleverbridge several times about my refund request for CCleaner Professional, but received no response.

I was charged €44.95 for a renewal I forgot to cancel.
I haven’t used the software since the charge, and I requested a refund under the EU Consumer Digital Goods Refund Policy (14-day right of withdrawal).

Here are my details:
Subscription ID: {Removed by Mod}
Cleverbridge Reference: {Removed by Mod}
Email: {Removed by Mod}

Please forward this to your billing or support team.
I expect a proper response or refund confirmation — otherwise, I will escalate this to EU Consumer Protection authorities, as ignoring refund requests violates consumer rights.

Thank you,
Saulius Laucevicius

2

Please do not post personal details or data on what is an open forum.
I have removed them for your security.

This is a user forum, we have no access to accounts or billing here.

How have you been doing that? Have you been using the right channels?

If you want to manage and/or cancel your subscription then there is a webpage for that here: Subscription Management
If you need to look up your Cleverbridge reference then: Customer Support Contact Page
If you need to look up your CCleaner licence key then use this tool: CCleaner.com - License Lookup

If you can’t use those, (eg can no longer access your registered email), or if you want something else (eg request a refund) then you will need to contact support.

All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.

Note - We have been told that you HAVE TO engage with the chat or you may not get a reply to your request form.