My subscription is busted, and I have created a CC support tool, but there is no support team to send it to. After payments, my subscription doesn’t update, and my expiration date is incorrect. I have all the information, including user IDs and subscription IDs, to provide to a support person, along with screenshots. How do you contact support now?
All customers MUST now access a ‘Live Chat’ support service. It is the only way to access support.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note that you HAVE TO engage with the chat - if you just fill in the form and leave then you will not get a reply.
Hi @Seesaw900,
I can see from our records that you connected with our support team, and they were able to resolve your issue.
Please let me know if this was not resolved to your satisfaction?