CCleaner Stops & Restarts without finishing

CCleaner for Windows CCleaner Windows Bug Reporting
1

Using version 7.10.1464.0 on Windows 10. Worked find until an update with Avast offering occurred. Now when ‘Health Check’ scan starts, it gets about 30% done, then stops and message to ‘Restart Service’ appears. After restarting, scan continues but then stops and next screen that appears is the original for beginning the scan.

2

Hi @RoBoRoss,

Please follow these steps to help us investigate the issue:

  1. Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
  2. Replicate the issue on your end.
  3. Run the tool to generate the logs.
  4. At the end of the process, you’ll receive a 5-digit File ID.

Please share that File ID with me so I can review the logs and investigate further.

If you have any issues, please let me know.

3

I am having this exact same problem, and I’m ready to give up on you guys and demand a partial refund. I’ve spent HOURS trying many different things to solve this. Finally, yesterday, I contacted your tech support (that is based in India). She managed to help me get CCleaner 7 Pro reinstalled and registered with my license key. However, after restarting the computer, this same problem occurs! It’s a shame, because after many years of satisfactory use, I’m ready to give up.

4

Hi Laurence

Here’s my file - 3RZJR

Thanks!

5

@JKCC, thank you for these log files, I have passed them to the development team to review and I will follow up on this thread when I have an update.
If you have any questions, please message me back.

6

Mon fichier a comme ID : NM3UY. Merci d’avance

7

Hi All,
After reviewing the log files provided the development team have advised me a fix for this issue will be available in the v7.11 update to CCleaner that will be released soon.
As this is in active development I am not able to give a specific date we hope to release v7.11, however it should be shortly.
If you have any questions please message me back.

8

I have the same issue. My log file is DPXOZ

9

Hi @stan53_98,
This issue should be resolved in the v7.11 update to CCleaner that will be released soon.
If you continue to experience the issue after updating to v7.11, please message me back so we can investigate this further.

10

Hi All,
We have just released v7.11.
Please update to v7.11 and let me know if this issue has been resolved for you?