CCleaner Pro stopped working. Shows text "The testing period for CCleaner Alpha has ended." But I have not selected any Alpha testing

CCleaner for Windows CCleaner Windows Bug Reporting
21

This looks more like an issue with the update mechanism than an actual licensing problem. The replies from CCleaner staff suggest that version 7.3 was an older pre-release build and that installing the latest stable version (v7.13) resolves the expired Alpha testing message. However, what concerns me is that some users had automatic updates enabled and still weren’t notified that a newer version was available. If the software itself reports that it is up to date, users have little reason to suspect they are running an outdated test build. I would recommend downloading the latest installer directly from the official CCleaner builds page, but CCleaner should also investigate why automatic updates failed and clarify whether the reported problems with Windows shortcuts and application access are related to this incident.

22

Hi All,
To help us understand why this CCleaner was not updating and why, when it was manually checked, you were told you were on the latest version, please generate support tool logs using the instructions below:
Please follow these steps to help us investigate the issue:

  1. Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
  2. Replicate the issue on your end.
  3. Run the tool to generate the logs.
  4. At the end of the process, you’ll receive a 5-digit File ID.

Share that File ID with me so I can review the logs and investigate further.

If you have any issues, please let me know.

23

From my reading of the situation

I do not think that anyone getting this message actually had a test build at all.

To me it looks more like an old message that is being shown to some users in error

What I find interesting is that it is now a full year since CCleaner 7 was fully released, and it is CCleaner policy to automatically force update versions that haven’t been updated for a year.

This month is the first time that could have happened for CCleaner 7.

So like I say I think this message is an old one from a year ago that should have been removed in favour of one saying something like:

“Your CCleaner 7 version was over a year old, for your security we have updated it to the latest version”

But it seems that nobody got around to making that change to the message.

PS. It would not be the first time that we have seen an old, incorrect, message being displayed in CCleaner. The development process does appear to be somewhat slack in that area.

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