damn, thought I was the only one.. I feel f*cking cheated. uninstalling this shxt
On 5-12-2018 at 00:06, KAZiBA said:<div class="ipsQuote_contents"> <p> <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/82406-ben-piriform/?do=hovercard" data-mentionid="82406" href="<___base_url___>/profile/82406-ben-piriform/" rel="">@Ben Piriform</a> This new development calls for a proper response. </p> </div>
!!!!
SsssshHHH!! You'll wake up the Piriform Crickets!
+1 on this nonsense. I bought the product a bit over a year ago under the impression I bought a perpetual license.
Really bad press.... I used to recommend this product a lot.
On 6.1.2019 at 02:34, Dennis Mulder said:<div class="ipsQuote_contents"> <p> +1 on this nonsense. I bought the product a bit over a year ago under the impression I bought a perpetual license. </p> <p> Really bad press.... I used to recommend this product a lot. </p> </div>
We all purchased the product under that impression. Even 'cleverbridge' who sold the product believed so. They've corrected the error now, of course. Now it says 1-year subscription unless you check the box for auto-renewal.
What baffles me though is they won't even utter as much as an apology to those who fell victim to their miscommunication before it was rectified!
Yeah, SIX YEARS' worth of miscommunication! All they've done was effectively ensured that none of the people who actually paid for the software will ever give them any more money. I know I won't. Companies like Avast bïtch and moan and software piracy, then treat their paying customers like cräp - and then have the audacity to wonder why people pirate their software. They're just proving once again that common sense ain't so common anymore.
I have to concur with most of the people here, when I purchased the Piriform Suite, even the website specifically said that I was purchasing the professional software, not a subscription. The website does in fact now specifically say they are selling subscriptions, but in the past it did not. The original sale of this product was for the product itself with automatic updates and tech support, lifetime.
It's extremely scummy when companies do this to their customers and it happens way too often in this industry. Your software is going the way of StarWars The Old Republic, into the trash can.
PS: The [censored] popup ad for the Pro Plus package (Which is what a lot of us bought) still does not say anything about a subscription. It's not until the next page that there's a mention of it, and it's not particularly noticeable
While I understand that this creates a frustrating situation for many of you, but please keep the discussion free of swear words, I have edited the above post accordingly. This is this thread's one warning. Inappropriate language is not allowed on this site.
1 minute ago, Nergal said:<div class="ipsQuote_contents"> <p> While I understand that this creates a frustrating situation for many of you, but please keep the discussion free of swear words, I have edited the above post accordingly. This is this thread's one warning. Inappropriate language is not allowed on this site. </p> </div>
Wow mods and devs so quick to enforce rules but any kind if response regarding the theft of our money goes silent. Lol it would have been better to ignore the above post for nergal.
@kuktar,
it may surprise you that Devs have never posted on this forum to my knowledge and Mods are simply forum housekeepers and in no way are Piriform lackies, in fact, you'll find we are their biggest critics. So yes, you'll find us jumping right onto any rule breaches - that's our job!
and Yes, the Admin staff very often remain silent when a quick response would help smooth troubled waters, but for reasons that defy my logic, they do not use this forum as the user interaction medium it could be.
10 hours ago, mta said:<div class="ipsQuote_contents"> <p> @kuktar, </p> <p> it may surprise you that Devs have never posted on this forum to my knowledge and Mods are simply forum housekeepers and in no way are Piriform lackies, in fact, you'll find we are their biggest critics. So yes, you'll find us jumping right onto any rule breaches - that's our job! </p> <p> and Yes, the Admin staff very often remain silent when a quick response would help smooth troubled waters, but for reasons that defy my logic, they do not use this forum as the user interaction medium it could be. </p> <p> </p> </div>
Well said. I wish they would use this just to help us understand. It could go a long way. They are not the first company to be bought by a bigger company and then change the business model to make more money. It's not even the price that upsets me. It's the transparency and lack of engagement with some loyal users.
I've had a two copies of PC CCleaner Professional since 2013 on computers that I still use. I can guarantee you it was sold as lifetime purchase. I know its "pics or it didn't happen"... My receipt at the time shows just "Professional" which makes me think they've been planning this for a while. Maybe build up their infrastructure with honest clients and then flip it on its head after 5 years.
Not a lawyer but here's gobbledygook from my purchase at the time which is non-specific all get out.
I look forward to my pittance in the class action lawsuit in 5-10 years...
On 11/9/2018 at 04:17, Ben Piriform said:<div class="ipsQuote_contents"> <p> I think I need to clarify a couple more things. As previously mentioned we currently and always have offered CCleaner under one license term (which is 1 year in length), we do however offer two options for renewal. These are Manual renewal whereby a customer can choose to pay and extend their license at their discresion. The second being the subscription renewal (we started selling these in Feb-18) whereby the customer is billed automatically and the license term extended automatically every year. They are reminded via email of this seven days prior to taking payment and given the option to cancel it. </p> <p> Finally we are not pushing our exisitng customers onto subscription renewals, this is a decision they have to make themselves if they renew. </p> </div>
Never sold as "term"
Yes. There's clearly not any hint of any further payment required, just as my box purchase didn't mention that either.
I'm still able to update mine free of charge though and haven't received any nag screen. I just can't do a clean install on my wife's tablet anymore, which I should be able to:
I've been using the free version of CCleaner for many years and have enjoyed it. I finally decided I wanted to support Piriform and purchase the Professional version, but then when I saw the cost and that it was only a yearly subscription I decided against it. I don't ever recall seeing anything related to subscriptions in the past so I decided to do some digging. Now that I've seen his thread though, I'm glad I took a pass. I went all the way to the actual billing page before I even noticed that it was only a subscription.
The thing that most of us are complaining about though, is that we went all the way through the purchase without seeing any mention of a subscription. Not only that, we went some further years before we were suddenly asked for more money out of the blue.
So I myself have been using ccleaner for years. I made a one time purchase, god knows how long ago. I actually kept my laptop in good condition and had it for several years. In 2016 I did a factory reset(not sure if this was the time of windows 10 release or not, my laptop started as windows 7). So today I finally decided to upgrade my computer, as I only really use it for personal finance and bills, but the old one was slowing down a bit. I installed the free version of ccleaner, noticed there was no where to input a key. Downloaded the professional free trial and went to insert my key and sure enough it said it was expired. I remember getting an email a couple years back saying it was about to expire and I laughed it off like no, that was a one time purchase. Nevertheless, my key did not work and I did some investigating. Though I don't have my original receipt, I do have the copy of my key request back in 2016.
You'll notice that the key request back in 2016 had no expiration and yes, it was installed on my laptop until I wiped it a couple months ago.
In the second picture, you will see the key request I put in for today that now has an expiration date of 2015, note that the request for the key my first time around was in 2016 and in 2016 my key had no expiration. Yet, somehow in 2019, my key is now expired in 2015. Everything people are saying is true for long term users.
Everybody is saying that it's always been subscription based, yet it hasn't. What may have been a subscription were automatic updates and support. Yet, lets all be real right now. Most of us who use this program, don't need support. I personally disabled automatic updates because they annoy me and I'd prefer to manually update when I receive a notification. As for the pro edition, it had no expiration date, even in 2016.
I sure wish someone had a copy of the terms and conditions from 2012.
I will now be filing a complaint with the BBB.
Just now, aLongTimeUser said:<div class="ipsQuote_contents"> <p> So I myself have been using ccleaner for years. I made a one time purchase, god knows how long ago. I actually kept my laptop in good condition and had it for several years. In 2016 I did a factory reset(not sure if this was the time of windows 10 release or not, my laptop started as windows 7). So today I finally decided to upgrade my computer, as I only really use it for personal finance and bills, but the old one was slowing down a bit. I installed the free version of ccleaner, noticed there was no where to input a key. Downloaded the professional free trial and went to insert my key and sure enough it said it was expired. I remember getting an email a couple years back saying it was about to expire and I laughed it off like no, that was a one time purchase. Nevertheless, my key did not work and I did some investigating. Though I don't have my original receipt, I do have the copy of my key request back in 2016. </p> <p> You'll notice that the key request back in 2016 had no expiration and yes, it was installed on my laptop until I wiped it a couple months ago. </p> <p> In the second picture, you will see the key request I put in for today that now has an expiration date of 2015, note that the request for the key my first time around was in 2016 and in 2016 my key had no expiration. Yet, somehow in 2019, my key is now expired in 2015. Everything people are saying is true for long term users. </p> <p> Everybody is saying that it's always been subscription based, yet it hasn't. What may have been a subscription were automatic updates and support. Yet, lets all be real right now. Most of us who use this program, don't need support. I personally disabled automatic updates because they annoy me and I'd prefer to manually update when I receive a notification. As for the pro edition, it had no expiration date, even in 2016. </p> <p> I sure wish someone had a copy of the terms and conditions from 2012. </p> <p> I will now be filing a complaint with the BBB. </p> <p> <a class="ipsAttachLink ipsAttachLink_image" href="<fileStore.core_Attachment>/monthly_2019_03/piriform1.png.11d3018139dd9b37eb8fcacc2a8fec48.png" data-fileid="11763" rel=""><img alt="piriform1.png" class="ipsImage ipsImage_thumbnailed" data-fileid="11763" src="<fileStore.core_Attachment>/monthly_2019_03/piriform1.thumb.png.145993a0303738452eb1348e03b0b904.png"></a> </p> <p> <a class="ipsAttachLink ipsAttachLink_image" href="<fileStore.core_Attachment>/monthly_2019_03/piriform2.png.1578a2cd0289c2469a5bc74c965dd8d2.png" data-fileid="11764" rel=""><img alt="piriform2.png" class="ipsImage ipsImage_thumbnailed" data-fileid="11764" src="<fileStore.core_Attachment>/monthly_2019_03/piriform2.thumb.png.08eeb7f25235cdcc0b28019030c38ef2.png"></a> </p> </div>
Note that I blocked out my name and license key, but the expiration in the 2016 email is literally a dash.
Sorry, 'aLongTimeUser', but all of this has already been hashed-out here in the other 4 pages of this thread and no one from Piriform gives a crap, least of all Avast. Everything you've said is absolutely true. However, read through this entire thread and you'll find several posts that point to the 2012 Terms and Conditions / Software EULA that's still available on the Wayback Machine. If you read those terms and conditions/EULA, you would have seen that Piriform did in fact mention the subscription model in those terms, they just never chose to actually enforce them - but they ARE there. The problem is that they didn't choose to enforce them for many years, and they also didn't tell their reseller that this was a subscription-based product, because (again), they chose not to enforce the subscription model. Scroll forward several years and double-click on when Avast bought Piriform, and this is when the current crop of complaints materialized. Avast chose to start enforcing the EULA as written, and screwed existing customers that were under the very understandable assumption that they had paid for a perpetual license. Avast doesn't care; they just want their money. Their position is that if you aren't paying the yearly subscription fee for the Pro software, you shouldn't be using the Pro version. They couldn't care less what the assumption was back in 2012, how it was advertised on the product box or web site, how it was (or was not) enforced, or even that their own reseller had no idea that this was a subscription-based product. It's not even printed on the cardboard product box - and that actually is completely deceptive advertising. But Avast just doesn't care, so vote with your feet - Don't give them any of your business going forward. Avast needs to learn that they need your business a whole lot more than you needs theirs.
7 minutes ago, Sonartech said:<div class="ipsQuote_contents"> <p> Sorry, 'aLongTimeUser', but all of this has already been hashed-out here in the other 4 pages of this thread and no one from Piriform gives a crap, least of all Avast. Everything you've said is absolutely true. However, read through this entire thread and you'll find several posts that point to the 2012 Terms and Conditions / Software EULA that's <strong>still available</strong> on the Wayback Machine. If you read those terms and conditions/EULA, you would have seen that Piriform did in fact mention the subscription model in those terms, they just never chose to actually enforce them - but they <u>ARE</u> there. The problem is that they didn't choose to enforce them for <em>many <strong>years</strong></em>, and they also didn't tell their reseller that this was a subscription-based product, because (again), they chose not to enforce the subscription model. Scroll forward several years and double-click on when Avast bought Piriform, and this is when the current crop of complaints materialized. Avast chose to start enforcing the EULA <em>as written</em>, and screwed existing customers that were under the very understandable assumption that they had paid for a perpetual license. Avast doesn't care; they just want their money. Their position is that if you aren't paying the yearly subscription fee for the Pro software, you shouldn't be using the Pro version. They couldn't care less what the assumption was back in 2012, how it was advertised on the product box or web site, how it was (or was not) enforced, or even that their own reseller had no idea that this was a subscription-based product. It's not even printed on the cardboard product box - and that actually is completely deceptive advertising. But Avast just doesn't care, so vote with your feet - Don't give them <strong>any </strong>of your business going forward. <strong>Avast needs to learn that they need your business a whole lot more than you needs theirs.</strong> </p> </div>
Could you provide a link please? I read most of the posts, a lot going back and forth, but I just wanted to show that in 2016, my product had no expiration date.