As updater begins to install outdated drivers, I get a Windows error window “Your device ran into a problem and needs to restart” and the machine reboots. No drivers succeed installation.
Thank you in advance for assistance.
Hi @WacoJohn,
I can see you have submitted a support request that has been escalated to our senior team.
I have asked them to prioritise your case and you should have a follow up within 24 hours.
If you don’t get a response from the team within 24 hours, please message me back so I can investigate this further.
I just now, Feb 16, received an email … probably the response you refer to. They have requested some troubleshooting on my end which I am going to attempt to do today and give them a response. Thank you Sir for your reply. I did not expect all this great attention.