CCleaner Portable v5.90 - Custom Clean Reports "0 Bytes Cleaned"

I ran a Custom Clean with the current CCleaner Free Portable v5.90 today and noticed an odd glitch. CCleaner found ~ 240 MB of files ready to be cleaned when I clicked Analyze, but when I clicked Run Cleaner it reported "Cleaning Complete - 0 Bytes Removed". Note that all open programs (e.g., File Explorer, Firefox etc.) were closed before I started the Custom Clean.

1395844931_CCleaner5_901stRunErrorCleaningComplete0BytesRemoved06Mar2022.png.be54ebcf4f6ac73685fde3eb61ead870.png

I checked my hidden C:\Users\<myusername>\AppData\Local\Temp folder and confirmed that all files older than 24 hours had actually been purged (note that my setting at Options | Advanced | Only Delete Files in Windows Temp Folders Older Than 24 Hrs is ENABLED) so the "0 Bytes Removed" message was obviously incorrect.

I closed CCleaner and re-launched a few minutes later, and this time a Custom Clean ran as expected, even though it only found a few files to clean.

705254497_CCleaner5_902ndRunOKCleaningComplete18KBRemoved06Mar2022.png.553614f4eb5a049ec1d998ac1134c838.png

I normally only run CCleaner once a week on Sundays and just updated to v5.90 on 25-Feb-2022 so I believe this is only the second time I've run a Custom Clean with v5.90, so I'm not certain if today's error was a one-time glitch or a reproducible bug.

-----------

64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.2 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.5.175-1.0.1621 * CCleaner Free Portable v5.90.9443

Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620</span>

22 hours ago, lmacri said:
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		I ran a Custom Clean with the current CCleaner Free Portable v5.90 today and noticed an odd glitch. CCleaner found ~ 240 MB of files ready to be cleaned when I clicked Analyze, but when I clicked <strong>Run Cleaner</strong> it reported "<strong><em>Cleaning Complete - 0 Bytes Removed</em></strong>".  Note that all open programs (e.g., File Explorer, Firefox etc.) were closed before I started the Custom Clean.
	</p>

	<p>
		<a data-wrappedlink="" href="<fileStore.core_Attachment>/monthly_2022_03/1395844931_CCleaner5_901stRunErrorCleaningComplete0BytesRemoved06Mar2022.png.be54ebcf4f6ac73685fde3eb61ead870.png" title="Enlarge image" data-fileid="15992" data-fileext="png" rel=""><img alt="1395844931_CCleaner5_901stRunErrorCleaningComplete0BytesRemoved06Mar2022.png.be54ebcf4f6ac73685fde3eb61ead870.png" class="ipsImage ipsImage_thumbnailed" data-fileid="15992" data-ratio="26.52" width="822" src="<fileStore.core_Attachment>/monthly_2022_03/1395844931_CCleaner5_901stRunErrorCleaningComplete0BytesRemoved06Mar2022.png.be54ebcf4f6ac73685fde3eb61ead870.png"></a>
	</p>

	<p>
		I checked my hidden C:\Users\&lt;<em>myusername</em>&gt;\AppData\Local\Temp folder and confirmed that all files older than 24 hours had actually been purged (note that my setting at Options | Advanced | Only Delete Files in Windows Temp Folders Older Than 24 Hrs is ENABLED) so the "<em>0 Bytes Removed</em>" message was obviously incorrect.
	</p>

	<p>
		I closed CCleaner and re-launched a few minutes later, and this time a Custom Clean ran as expected, even though it only found a few files to clean.
	</p>

	<p>
		<a data-wrappedlink="" href="<fileStore.core_Attachment>/monthly_2022_03/705254497_CCleaner5_902ndRunOKCleaningComplete18KBRemoved06Mar2022.png.553614f4eb5a049ec1d998ac1134c838.png" title="Enlarge image" data-fileid="15993" data-fileext="png" rel=""><img alt="705254497_CCleaner5_902ndRunOKCleaningComplete18KBRemoved06Mar2022.png.553614f4eb5a049ec1d998ac1134c838.png" class="ipsImage ipsImage_thumbnailed" data-fileid="15993" data-ratio="31.39" width="822" src="<fileStore.core_Attachment>/monthly_2022_03/705254497_CCleaner5_902ndRunOKCleaningComplete18KBRemoved06Mar2022.png.553614f4eb5a049ec1d998ac1134c838.png"></a>
	</p>

	<p>
		I normally only run CCleaner once a week on Sundays and just updated to v5.90 on 25-Feb-2022 so I believe this is only the second time I've run a Custom Clean with v5.90, so I'm not certain if today's error was a one-time glitch or a reproducible bug.


		-----------

64-bit Win 10 Pro v21H2 build 19044.1526 * Firefox v97.0.2 * Microsoft Defender v4.18.2201.10-1.1.18900.3 * Malwarebytes Premium v4.5.5.175-1.0.1621 * CCleaner Free Portable v5.90.9443

		Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620</span>
	</p>
</div>

Hello,

Thank you for the info provided. If this ever happens again on your device please send our support team an email at support@ccleaner.com so they could have a better look over it.