Ccleaner not working

Hi ccleaner is not working properly since my phone update. I have submitted a request but no response. Please help

Hi @benninc,
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase.
Please let me know when you have done this so I can ask the team to prioritise your case.

I have resubmitted and my reference number is

23771798 any help to resolve this would be greatly appreciated

I have found your support request and asked the team to prioritise the case.
If you have not received a follow up from them within 24 hours, please message me back so I can investigate this further.

I have not received a follow up since your last email

I can see from our records your case has now been followed up with by a member of our senior team, apologies for the delay.
If you have not received this follow up please check your junk/folders.

I have sent the log report no response

I can see from our records your case has now been followed up with by a member of our senior team, apologies for the delay.
If you have not received this follow up please check your junk/folders.