When will this be fixed or is there a way to resolve this issue now.
thank you
Are you using this version?
https://forum.piriform.com/index.php?showtopic=46945&do=findComment&comment=276070
hi, i'm using ccleaner pro 1.14.451, running mac os x 10.12 and cleaner not functioning as before update to sierra. analysis seems to work fine but the actual cleaning only cleans a tiny amount of the items recognized in the analysis. no clue what's up but not working for me.
Hi shockleyphoto. I can see that you have CCleaner Mac Professional, so if you could email us at support@piriform.com then one of the team will be able to help you! Thanks
I am having the same problem after upgrade to Sierra. Refer to attached screen shots.
(1) Before supposed cleaning: 309 MB to clean ("Analysis")
(2) After supposed cleaning: 0.1 mb cleaned ("Cleaning Complete")
(3) After supposed cleaning + run analysis again: still 309 MB to clean ("Analysis")
Appears CCleaner has stopped working after Mac OS X Sierra upgrade.
As an aside, this forum seems extra difficult to use on multiple levels. (Maybe you do not want feedback when your software is broken?)
Before Supposed Cleaning 2016-10-01 SAT.tiff
CCleaner Cleaning Complete 2016-10-01 SAT.tiff
CCleaner 2016-10-01 SAT Analysis 2 after supposed cleaning.tiff
The problem occurs in Sierra when choosing any of the Security Options, so 1-pass or more does not work. I was able to get it to work if I select Normal Mode (no security passes).
If you have the Pro version, selecting browser Monitoring from the Options menu allows you to select browsers to monitor. When I changed my settings to Secure Mode 7-passes, the monitoring feature did clean the browser when you close the browser At least there was nothing in the Analysis window after it cleaned. Whether or not it actually does a secure 7-pass wipe is undetermined. Either way, there is some updating to be done to work correctly in Sierra.