Help please - I'm having a problem with CCleaner not properly removing Chrome history
I have brand new SSD with a virgin install of Win 10 (64-bit), Chrome (Version 59.0.3071.86 Official Build 64-bit) and CCleaner (Version 5.30.6065 64-bit)
I am using a 'local' account on this PC and am not signed into Google (and also as far as I can tell have no Chrome background services running so no 'cloud' connection)
CCleaner shows as having run correctly (i.e. Chrome *not* skipped) with the proper number of files and amount of date removed reported
The problem comes when I reopen Chrome only to find the typed URL and search history is still there
The history is properly deleted when using Chrome's own 'Clear History'
I have already tried uninstalling/reinstalling both Chrome and CCleaner
I'm having the same problem as well. I believe it has to do with Google Chrome just recently releasing an update. I'm assuming for this to work correctly we will have to wait for an update to CCleaner.
Same. Windows 7 (64). The timing of this problem may well coincide with one or more of the most recent (and seemingly substantial) updates to Google Chrome.
What does it take for a moderator (or related such person) here to confirm whether or not Piriform is aware of this problem and whether or not a fix is coming soon in an update? This does appear to be a bug with people running updated versions of Google Chrome (Windows 7 or 10). CCleaner no longer cleans. So what does it take to get the attention of a moderator and confirmation of whether/when a fix is coming? I pay for CCleaner Professional. However, I am not going to continue to do so if CCleaner continues to fail to clean. At some point (if we hear nothing and substantial time passes and we hear nothing) do we hit social media with things like "CCleaner no longer cleans"?
What does it take for a moderator (or related such person) here to confirm whether or not Piriform is aware of this problem and whether or not a fix is coming soon in an update? This does appear to be a bug with people running updated versions of Google Chrome (Windows 7 or 10). CCleaner no longer cleans. So what does it take to get the attention of a moderator and confirmation of whether/when a fix is coming? I pay for CCleaner Professional. However, I am not going to continue to do so if CCleaner continues to fail to clean. At some point (if we hear nothing and substantial time passes and we hear nothing) do we hit social media with things like "CCleaner no longer cleans"?
As you are using Ccleaner Pro you are entitled to direct support from Piriform.
Thanks hazelnut. I submitted a request. (I actually did previously look through CCleaner Pro for a link to do some such thing, but could not find it. Perhaps I did not look hard enough or in the right place.) Without knowledge of a forthcoming fix, this problem bugs me enough to switch to a different product that does not have this problem. Hopefully I will hear back from Piriform support.
What does it take for a moderator (or related such person) here to confirm whether or not Piriform is aware of this problem and whether or not a fix is coming soon in an update? This does appear to be a bug with people running updated versions of Google Chrome (Windows 7 or 10). CCleaner no longer cleans. So what does it take to get the attention of a moderator and confirmation of whether/when a fix is coming? I pay for CCleaner Professional. However, I am not going to continue to do so if CCleaner continues to fail to clean. At some point (if we hear nothing and substantial time passes and we hear nothing) do we hit social media with things like "CCleaner no longer cleans"?
I agree. It is also sad that CCleaner Pro gets updated with CCleaner FREE. I feel like there is no difference between the two programs. CCleaner Pro in my opinion should receive updates much faster then both versions being released at the same time. People spend a lot of money and the lack of development for such a product is a shame especially for those whom support it we are always left with the users whom don't pay #notfair.
However back on topic I have wrote to support and they were trying to tell me the issue above has to do with NVidia. I don't even have a NVidia graphics card. I don't even know what piriform is doing behind the scenes to be honest, or how graphics are such at fault for not cleaning chrome. I just wish they would separate the two products. CCleaner FREE should receive updates when they so desire while Pro users should have an advantage. Not a lot of people are willing speak out and I know I've told piriform this behind closed doors but I'm only one voice.
I still respect the product, moderators, etc! I just wish piriform had a structure that worked for everyone for what they offer.
At this point without knowledge of changing this or that I guess users will have to wait for an update.