Hey, i'm running the latest version of both chrome(Version 48.0.2564.103 m) & cleaner(v5.14.5493 64bit) on windows 10.
Even though i have ccleaner set to clear chrome history, it isn't working, ill reopen chrome after running ccleaner, and all the history will still be there. I'm pretty sure this just started happening after a chrome update this morning. Maybe look into it? If you need more info i could post screen shots or something.
I am having the same problem after chrome browser updated itself today at 3pm.
Version 49.0.2623.39 beta-m (64-bit)
CCleaner was working before the update.
http://forum.piriform.com/index.php?showtopic=40285&do=findComment&comment=244877
EDIT
Also ccleaner cannot support beta versions as the developers get them the same time you do
Nergal, read your entry244877, unchecked the box where it says to continue runnig background apps when browser is closed.
Never signed in or ever used the sync settings.
Didn't make a difference.
Both the stable and beta versions updates did something to go around CCleaner now.
Tried on 7 different desktops and one old laptop.
me aswell having the same problem after updating chrome today. hope it will be fixed soon.
Thanks for the detailed report.Nergal, read your entry244877, unchecked the box where it says to continue runnig background apps when browser is closed.
Never signed in or ever used the sync settings.
Didn't make a difference.
Both the stable and beta versions updates did something to go around CCleaner now.
Tried on 7 different desktops and one old laptop.
The developers read every thread, though rarely comment, I'm sure they will look into this issue with a core feature
having same issue. just started today. is this a widespread issue caused by Chrome's latest update?
Hello,
I believe this issue is widespread.
I have tested both CCleaner FREE and Pro on clean machines and virtual machines. And I have the same issue even on a fresh installation of Windows.
I also don't use Google services such as: Gmail, YouTube, etc! - Which some moderators are claiming that if we are signed in which is the reasoning for our history being restored, etc! However it may be true if we all were signed into Google. However I only use Google for the browser and nothing else. So that theory about users being signed in can be thrown out the window at least in this case. Scratch the last sentence wasn't intentional and I apologize.
@mmjr2000 I'm not sure why you hold my pointing out the reason this has, in the past, occurred (so much so that we made it a sticky thread) as somehow being insulting, but that was not the intent.
I am not at your multiple PCs, thus how am I to know what features, of a application causing trouble, that a user uses. I pointed to steps that have worked, previous to this current bug. I in no way stated that anyone who wrote that they had checked those reasons off the troubleshooting list was in any way disingenuous, and, in fact, have assured thread participants that the developers read the threads and the only unsupported case was those using beta software.
Perhaps dial back the accusations, next time
@mmjr2000 I'm not sure why you hold my pointing out the reason this has, in the past, occurred (so much so that we made it a sticky thread) as somehow being insulting, but that was not the intent.
I am not at your multiple PCs, thus how am I to know what features, of a application causing trouble, that a user uses. I pointed to steps that have worked, previous to this current bug. I in no way stated that anyone who wrote that they had checked those reasons off the troubleshooting list was in any way disingenuous, and, in fact, have assured thread participants that the developers read the threads and the only unsupported case was those using beta software.
Perhaps dial back the accusations, next time
Hello,
I wasn't trying to be rude, disrespectful or making any accusations. If you read it that way I'm sorry. In fact I am glad you posted what you posted above about being signed in, etc! I only referenced that way just in case people did have problems with the method you mentioned above along with those that don't use the services like signing in, etc!
I apologize. I really didn't mean what I was saying in a bad way at all.
Hey, guys!
Just wanted to add that I started having the same problem yesterday. When I analyze with ccleaner it says there are files to remove from chrome. When I click run cleaner, it says that they have been deleted. When I analyze it again, it shows that there are no more files to delete. But when I open chrome the history is still there.
I'm using the latest version of chrome and ccleaner. I unchecked the box that let's background apps run when the browser is closed, and I have never synced/signed in to my browser.
I appreciate all the work the developers do. I've used ccleaner for years now, it's a great app!
having same issue. just started yesterday
Hi all,
The developers have confirmed there is an issue, and are working on a fix.
Thanks very much for posting about your experiences with it.
I am a software developer not associated with this company. From a technical support viewpoint, when a user submits a possible issue, I look to see if the issue had previously been reported and resolved then I send the user that link, which in this case was done. So, the response was the correct one to begin with.
Only when the issue appears to be more widespread do I spend more time looking into it, as this issue has proven to be a widespread one as demonstrated by the number of reports in a single day.
When you develop a software package that depends on other software and vendors, you cannot always anticipate when a software change in the other software will impact your software.
From the view of a technical outsider, it would appear that Chrome made a change that impacted CCleaner.
We did our jobs and brought it to their attention. We now need to give the developers a chance to investigate and resolve this issue.
It appears that history file in the chrome profile folder in which history is stored is being ignored by CCleaner, so I believe that is the issue.
Who has problems, use CCleaner Professional 5.07.5261 -this version works without error and perfectly clean all history google chrome
Same problem ... please do not point me to the "fix" http://forum.piriform.com/index.php?showtopic=40285&do=findComment&comment=244877 or any other "FIX" because it is nonsense.
Chrome Version 48.0.2564.103 m is NOT logged in,.signed in , or anything else in to Google; and all the right settings are there for CC.
Bought the CC pro upgrade version, 5.14.5493, but still not fixe - so particularly annoyed at 20+ bucks for no difference,
Looks like you chaps, despite CC having worked so well for years, have tripped up on this one...
So, please get "Clear Browsing Data Since the beginning of Time" == "CTRL+SHIFT+DEL" CC Functionality fixed for Chrome!
It appears that history file in the chrome profile folder in which history is stored is being ignored by CCleaner, so I believe that is the issue.
(It is what we buy your product for, after all - what would you do if you took your car to get valeted and it cam back with a big stain on the seat every time?)
Thanks
The have already stated that the are working on a fix, I'm not sure where all the vitriol is coming from in this reply above me.
It feels a bit trolly when you type replies like those of @Question42. @billiam904, on the other hand, makes a good point, about you users having "done your jobs; without this community all coming together, to show that this bug wasn't the usual fixable issue (which @Question42 would have known if they had bothered to have read the thread) it may not have given the developers the information they needed to call it a bug. So a big hand to all of you who've replied civilly here, those of you should be proud of yourselves.
Any word on a fix for this? It has been 10 days. I keep checking for updates but there have been none since the faulty update. I've had to resort to going back to an older version of CCPro that I had saved and turning auto updates off.
if it can be fixed straight away, it should be in the next release, which tend to be monthly (give or take).
but of course there is no way of knowing that it will be in the next release.
all you, and everyone else can do, is check the Announcements thread (but the Admins have missed a couple recently but forum members have raised the alert instead).