Windows 10 21H2, CCleaner 96.0.4664.93. Cookies are not deleted in C:/Users/"USER"/appdata/local/google/chrome/userdata/default/network/cookies.
I just discovered this using SuperAntiSpyware. I had over 500 cookies stored there. I made an addition to CCleaner, Options, Include to point to this file and it took care of it.
Either this is a bug in CCleaner or a recent change in Chrome.
I created a separate thread before seeing yours. I noticed this issue too. Yet CCleaner brags in their latest releasae notes:
Better cleaning
Chrome was updated back on November 15. CCleaner on Nov 16. So they had almost a month to fix this. Instead, they remain silent which is the typical response these days.
Thank you for confirming the issue. Andy
I tap on with this thread to avoid duplication of report since it's a similar issue encountered.
Noticed the issue started days ago after Google Chrome updated their latest version (Version 96.0.4664.93 - 64 bit) on 11-Dec-21.
Usually when I run the CCleaner, it will clear-off all cookies captured under "all cookies and site data" section at Google Chrome without any problem, but somehow this process does not work anymore since Chrome released their latest version of update.
I have try using the older and latest version of CCleaner (V5.63 & V5.87) to see there is any different or not on the outcome and results given the same.
The CCleaner's cleanning status shown that cookies were cleared. However, when go to Chrome's setting and check the "All cookies and site date", all cookies captured from each of the sites visited remains there. Best part is when open my gmail account, the site will just pop-up directly without the need to sign-in as it wasn''t logged off at all. Only way to clear off those cookies is throught a manual method via "Chrome History" setting.
On the other hand, I also tried out with another machine using Microsoft Edge Chromium, by repeating the same process as above and result shown differently with all cookies deleted successfully and history record all wiped out clean. The issue proven only happened with Google Chrome.
The above situation with Google Chrome was not happened before (for years since I started using CCleaner) and I really no clue what went wrong here based on the quick test I had done with different internet tools giving the same issue using CCleaner.
Hoping someone from technical group can take a look on this issue and address with a quick fix if it is related to CClean.
Hey @Haapy@Ong@Hmm . Please follow these steps on your device and send your logs in an email to our support team at support@ccleaner.com so they could investigate your situation
) and "R" keys simultaneously)
CCleaner.exe /debug > click OK
Afterwards, a log file will be generated in the C:\Program Files\CCleaner folder and it will be named in the format of "CCleaner_[version]_[date]_[time].log". Please send this file to us.
I sent this issue to support. Andy
6 hours ago, Andrei CCleaner said:<div class="ipsQuote_contents"> <p> Hey <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/74986-haapy/?do=hovercard" data-mentionid="74986" href="<___base_url___>/profile/74986-haapy/" rel="">@Haapy</a><a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/97027-ong/?do=hovercard" data-mentionid="97027" href="<___base_url___>/profile/97027-ong/" rel="">@Ong</a><a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/24734-hmm/?do=hovercard" data-mentionid="24734" href="<___base_url___>/profile/24734-hmm/" rel="">@Hmm</a> . Please follow these steps on your device and send your logs in an email to our support team at support@ccleaner.com so they could investigate your situation </p> <ol style="border:0px;padding:0px 0px 0px 15px;vertical-align:baseline;"><li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Open the "Run" dialog in Windows<span> </span><i style="border:0px;padding:0px;vertical-align:baseline;">(On the keyboard, hold/release the Windows (<a href="https://piriform.zendesk.com/attachments/token/hGcqxk9tmGlCITpOWxCMDuXzl/?name=Windows+Logo.png" title="Enlarge image" rel="external nofollow"><img alt="?name=Windows+Logo.png" class="ipsImage_thumbnailed" data-ratio="85.71" style="border:0px;padding:0px;vertical-align:baseline;" width="21" src="https://piriform.zendesk.com/attachments/token/hGcqxk9tmGlCITpOWxCMDuXzl/?name=Windows+Logo.png" /></a>) and "R" keys simultaneously)</i> </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Type:<span> </span><code style="border:1px solid #e9ebed;color:#2f3941;font-size:12px;padding:0px 5px;vertical-align:baseline;">CCleaner.exe /debug</code><span> </span>> click OK </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> When CCleaner opens, use the program to replicate the problem you are reporting </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Close out of CCleaner </li> </ol><p style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> </p> <p style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Afterwards, a log file will be generated in the<span> </span><u>C:\Program Files\CCleaner</u><span> </span>folder and it will be named in the format of "CCleaner_[version]_[date]_[time].log". Please send this file to us. </p> </div>
I don't really have time for this right now. I'm using Chrome in incognito to prevent cookies from being saved. When I have some time and I notice the cookies aren't being cleaned, I'll do the same.
In the interim, hopefully @Haapy's log will be helpful. You (CCleaner) can also replicate this on your own. i have already mentioned which popular websites' cookies remain.
10 hours ago, Andrei CCleaner said:<div class="ipsQuote_contents"> <p> Hey <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/74986-haapy/?do=hovercard" data-mentionid="74986" href="<___base_url___>/profile/74986-haapy/" rel="">@Haapy</a><a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/97027-ong/?do=hovercard" data-mentionid="97027" href="<___base_url___>/profile/97027-ong/" rel="">@Ong</a><a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/24734-hmm/?do=hovercard" data-mentionid="24734" href="<___base_url___>/profile/24734-hmm/" rel="">@Hmm</a> . Please follow these steps on your device and send your logs in an email to our support team at support@ccleaner.com so they could investigate your situation </p> <ol style="border:0px;padding:0px 0px 0px 15px;vertical-align:baseline;"><li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Open the "Run" dialog in Windows<span> </span><i style="border:0px;padding:0px;vertical-align:baseline;">(On the keyboard, hold/release the Windows (<a href="https://piriform.zendesk.com/attachments/token/hGcqxk9tmGlCITpOWxCMDuXzl/?name=Windows+Logo.png" rel="external nofollow" title="Enlarge image"><img alt="?name=Windows+Logo.png" class="ipsImage_thumbnailed" data-ratio="85.71" style="border:0px;padding:0px;vertical-align:baseline;" width="21" src="https://piriform.zendesk.com/attachments/token/hGcqxk9tmGlCITpOWxCMDuXzl/?name=Windows+Logo.png" /></a>) and "R" keys simultaneously)</i> </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Type:<span> </span><code style="border:1px solid #e9ebed;color:#2f3941;font-size:12px;padding:0px 5px;vertical-align:baseline;">CCleaner.exe /debug</code><span> </span>> click OK </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> When CCleaner opens, use the program to replicate the problem you are reporting </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Close out of CCleaner </li> </ol><p style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> </p> <p style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Afterwards, a log file will be generated in the<span> </span><u>C:\Program Files\CCleaner</u><span> </span>folder and it will be named in the format of "CCleaner_[version]_[date]_[time].log". Please send this file to us. </p> </div>
How do I do this when CCleaner is saved/installed on D drive? And how to send the log file to you? Don't tell me you want us to post it in the forum?
Perhaps add a feature in CCleaner that automatically creates a debug file without having to use the command prompt?
Hello Admin, I have sent out the log file to the email address provided (along with screenshoots attached) and hope to hear from your team on the outcome soon. Thanks.
Thank you everyone.
@Hmm Don't worry as the support team will help you out if you sent an email to the address I've previously mentioned (support@ccleaner.com)
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Je (Piriform Support) |
Heya @Haapy, our devs are looking at this feedback as we speak to see if we can clean these files but first we need to be sure that the procedure will prove to be safe and won't affect your browser.
Hi, also CCleaner not delete Chrome cookies on Win 7 64bit.
Replied in another post. I have been doing this for months except for network cookies, a week or so. No problems with Chrome.
6 hours ago, TheOwner said:<div class="ipsQuote_contents"> <p> Hi, also CCleaner not delete Chrome cookies on Win 7 64bit. </p> </div>
I have replicated the issue in Win 7 64bit, It's NOT a Chrome problem, but a CCleaner problem.
On 13/12/2021 at 19:31, Ong said:<div class="ipsQuote_contents"> <p> Hello Admin, I have sent out the log file to the email address provided (along with screenshoots attached) and hope to hear from your team on the outcome soon. Thanks. </p> <p> </p> </div>
I wasn't given an email address so I wasn't able to send the log file.
6 hours ago, Hmm said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I wasn't given an email address so I wasn't able to send the log file. </p> </div>
Granting the fact it was not personally given to you it is a few posts up. support@ccleaner.com is the email address
15 hours ago, Andrei CCleaner said:<div class="ipsQuote_contents"> <p> Heya <span><a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/74986-haapy/?do=hovercard" data-mentionid="74986" href="<___base_url___>/profile/74986-haapy/" rel="">@Haapy</a>, our devs are looking at this feedback as we speak to see if we can clean these files but first we need to be sure that the procedure will prove to be safe and won't affect your browser.</span> </p> </div>
I downloaded Firefox on a Win 7x64 machine. CCleaner isn't cleaning (or detecting) cookies there either.
Hello,
Same problem here. Deleting cookies has not worked for a few days.
PIRIFORM CCleaner Professional (V5.88.9346; 64-Bit)
GOOGLE Chrome (V96.0.4664.110; 64-Bit)
MICROSOFT Windows 10 Pro (x64, German, Build 19044.1415, Version 21H2)
Same issue here with Google Chrome cookies not being deleted.
Windows 10 Pro Version 20H2 for x64-based System
Chrome is up to date
Version 96.0.4664.110 (Official Build) (64-bit)
I log out of everything before shutting it down for the night, disconnect internet, shut off VPN, run CCleaner (usually more than once, yes, I know I'm OCD) and power down. I open it up of the morning, get my VPN and internet going, head to Google to sign in to a blog that I'm part of and there I am, staring back at myself because it's "remembered" me albeit showing that I'm signed out. I have nothing set on my computer to "remember me" and even if I were to screw up and not untick the box, CCleaner has always gotten rid of the cookie anyway. This is getting frustrating.