ccleaner misreading version of windows

CCleaner for Windows CCleaner Windows Bug Reporting
1

I run Windows 10 Pro, 64-bit, on an original installation by Dell on a new Precision 5810. I have repeatedly installed and uninstalled CCleaner 5.562.10 (free version), but it always installs as a Windows 7 64-bit version, and although the registry cleaner can read the registry errors, it cannot correct them. I would have no problem paying for the CCleaner Pro version if this would be certain to solve the incorrect-Windows-version / registry cleaner problem, but if it won't, I'd rather just find another program. I've always liked CCleaner, though, and would prefer it if anyone knows how to get it to correctly read that this is a Win 10 computer. (The only Win 7 compatible programs I run are Adobe CS 6 ones, and I have tried removing all Adobe files from the Windows 10 startup, then rebooting, then reinstalling CCleaner, but that didn't make any difference.) Any ideas?

2

mean you this?, read pdf on second page above...

http://www.net-online.de/wp-content/uploads/CSG-Dell-Precision-Tower-5810-spec-sheet-DE.pdf

os -> original windows pro7 64 bit

perhaps w10 pro was an upgrade as on many other pcs (dell has it done for you) ccleaner cant scan the correct os and anything go wrong, maybe the mods or developers can tell an answer

3

can you start CC and take a screen shot, showing the top left corner?

this will confirm your Windows and CC versions for us.

4

post-80089-0-00426100-1508356400_thumb.gif ccleaner screenshot.pdf

Thanks so much for taking time to comment. Trium, that PDF is for the same Dell Precision 5810 tower I have; mine has a RAID1 so there are a few minor differences from the standard model. MTA, here is a gif and a pdf screenshot showing my Win10 build and the CCleaner version. Any suggestions for resolving this issue are much appreciated.

5

Did you upgrade from Win 7?

If you click on ''This PC'' so it shows a window of your drives, what is your C drive called?

If you open msconfig and click on the Boot tab, what operating system does it show? (don't alter anything)

6

and to dig even deeper, when you start an elevated command prompt, what does this command return? wmic os get version,caption,name,buildnumber /format:list

7

Thanks again to each of you for taking your time to look at this.

1. MTA, on an elevated command prompt, that command returns:

BuildNumber=15063
Caption=Microsoft Windows 10 Pro
Name=Microsoft Windows 10 Pro|C:\WINDOWS|\Device\Harddisk0\Partition3
Version=10.0.15063
2. Hazelnut, this Dell Precision tower 5810 was a custom job I ordered from Dell Business Services, mostly because I lack the skills to set up a RAID1 myself. I ordered it with Windows 10 Professional already installed; I can't think of any reason Dell would have first installed Windows 7. But I do suspect that this problem with CCleaner is caused by something that is loading on startup that is backwards compatible, maybe Dell Audio or one of the other zillion Dell apps that run all the components on this system, and its causing CCleaner to misidentify the OS.
My C drive is named OS (C:)
It just occurred to me that when I have a few minutes tomorrow I should next try turning off Windows 10 Program Compatibility Mode, uninstalling CCleaner with its uninstall tool, rebooting in safe mode, and reinstalling CCleaner in safe mode in the hopes that this would force it to install with the correct version of Windows. I will update this thread if that works.
Thanks again to everyone who has taken their time to reply.
8

did you try the disk cleanup?

perhaps it can find and delete some stuff - maybe from older installed w7 os...