Hello,
I can't activate my CCleaner Profesional license anymore, but I have the invoice and the PayPal payment history, but I can't reactivate my license!
I tried to reinstall CCleaner and to launch in admin, nothing works the license is invalid since January 1st, 2000?! What ???
I try to contact CCleaner customer service by email and still no answer.
Can you help me?
What error do you get?
When did you buy the licence?
What operating system do you use?
Is your machines time and date correct?
What error do you get?
My license is no longer valid, yet I paid for a 1 year license until 2021.
When did you buy the license?
I renewed it on 01/02/2020.
What operating system do you use?
Windows 10 Pro.
Is your machines time and date correct?
Yes.
I have flagged this up to admins. Hopefully one of them will reply soon.
ok
8 hours ago, Insima said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> ok </p> </div>
By the way, where did you purchase the licence from?
On the CCleaner website > https://www.ccleaner.com/fr-fr/ccleaner/download
Hi Insima,
Could you email us at support@ccleaner.com and our support team can help resolve your licence problem.
If you don't get a response today please message us back here so we can find your support request in our system.
I've already sent mails concerning the license problem to support@ccleaner.com, no answer.
That's why I'm here, on the forum.
Hi Insima,
The last support request we can find for the email address associated with your licence was on 20 Aug 2018.
Could you confirm that the email address associated with the above licence is the email address you used to contact support@ccleaner.com?
Thanks <span><img alt=":)" data-emoticon="true" height="20" src="<fileStore.core_Emoticons>/emoticons/default_smile.png" srcset="<fileStore.core_Emoticons>/emoticons/smile@2x.png 2x" title=":)" width="20"></span>
Mon adresse email est:
do you need the invoice?
Hi Insima,
We have not received a support request from that email address since 20 Aug 2018.
Please could you resend your request to support@ccleaner.com so we can assist you further with this.
Thanks <span><img alt=":)" data-emoticon="true" height="20" src="<fileStore.core_Emoticons>/emoticons/default_smile.png" srcset="<fileStore.core_Emoticons>/emoticons/smile@2x.png 2x" title=":)" width="20"></span>
ok
thanks
I still have no answer from support@ccleaner.com
1 hour ago, Insima said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I still have no answer from support@ccleaner.com </p> </div>
I shall flag this again.
You have been very patient.
Hi Insima,
I am still unable to find a support request under the email address you have previously provided.
I have sent you an email from support@ccleaner.com can you let me know if you receive this?
I have received your email
I have an error to actavating licence key telling error-
What I Do Of CCleaner And I Also Unistalled It But Dont Work Please Help Me!