Would someone please be kind enough to tell me what setting or adjustment needs to be made so CCleaner Professional v5.28.6005 (64-bit) does NOT remove my Outlook 2013 Index File - (Win 7 Pro O/S)?
Your kindness and consideration is most appreciated,
Skipper1
G'day Skipper and welcome to the forums,
What index file are you referring to?
The only file Outlook needs is the .PST (or .OST depending on your email account type) file.
But to get you started, obviously untick the Office 2013 option on the Applications tab, and for good measure, I have EXCLUDE'd the following; %UserProfile%\AppData\Roaming\Microsoft\Office\Recent\ but that is for MRU's.
Do you have a filename for this index file?
Hello Pi,
I have already unchecked Office 2013 applications. I do not have a name for the file.
What happens is I run CCleaner, then when I go to search for a contact (using the search box in Outlook Contacts) it finds nothing (not by first name, last name, company name, or any other content, notes, etc.) that I have under any contact record. I then must re-index Outlook (which takes hours and hours. When I go to close my browser (any of them) then CCleaner Pro does a Pop-Up reminder for me to clean the machine. This shouldn't be so hard to figure out. I added the MRU to the RegKey exclusion, but I do not want to run it again, was hoping that some smart person could hit the head on nail and tell me. This is certainly not a one-time issue for Piriform.
Solution please....
As someone who has done tech support, hearing or reading someone who has written "Solution please..."
is someone who may be ignorant because this is akin to someone demanding an answer as if you were that
persons boss. Considering this is a free program, hearing or reading that is kind of irritating. Anyways, the
question you posed surprises me that it is not answered because CCleaner has been erasing Outlook
contacts here at our company and I'm sure there are thousands of people wondering were their contacts
are. It doesn't delete the contacts per se but the pull down lookup feature of email addresses as you start
typing in the "To:" field.
Someone here got that cache back when they updated MS Office.