noend7
September 19, 2020, 1:58pm
1
I've been using Cleaner (Free) for years with no problems and great results on my Win7 SP1 machine.
Suddenly in August it crashed. I attempted to re-install (Ver 5.67.7763) and it failed.
I got an error message (from Windows I presume ) that the installer had failed.
Subsequent attempts to install later versions lead to the same result.
I've got no clue of even what to look for.
I've saved a .DMP file attached as a ZIP file.
Any help appreciated. TIA
noend7
CCleaner_v5.67.7763.exe.8240.dmp.zip
The latest CCleaner version is 5.71.7971
Can you try the Slim build (the last in list)
https://www.ccleaner.com/ccleaner/builds
What antivirus do you use?
noend7
September 19, 2020, 2:11pm
3
Just DLed 7971. I'll try it
I use Microsoft Security essentials (4.10.209.0) and MalwareBytes (Free 4.2.0).
noend7
September 19, 2020, 2:20pm
4
OK... 7971_Slim installer seemed to run fine. Clicked finish... and Nada. Nothing happened.
Checked CCleaner directory, and the prog files seem to have been installed.
Tried clicking on the .exe file in program directory and nothing happens.
Any more suggestions?
TIA
noend7
September 24, 2020, 1:12pm
5
Still hanging here. CCleaner still won't run.
Does it run if you boot into safe mode?
noend7
September 25, 2020, 11:54am
7
No, CCleaner does not run when I boot into Safe Mode.
Is that of any help?
noend7
October 11, 2020, 7:16pm
8
CCleaner still won't run, although the latest version will now install
Anyon have any ideas?
TIA
I suspect that it may be Win7 related.
Do you know what CCleaner version was running OK for you before you tried to update in August?
noend7
October 11, 2020, 9:46pm
10
I believe it was Version 5.67.7763.
nukecad
October 12, 2020, 1:36pm
11
I'm not sure, but still think it may be Win7 related. (MSE shouldn't be interfering, and MB4.2 Free is scan only so wouldn't affect installs).
Windows sometimes has a habit of deciding certain CCleaner versions are not compatible with you machine, even though they run fine if you can get Past Windows and install them.
Try installing v5.64 and see if that will work for you, I've attached the 'Slim' installer.
ccsetup564_slim.exe
noend7
October 12, 2020, 2:59pm
12
Will do. Let you know the result. Thanks
noend7
October 12, 2020, 3:02pm
13
Ran the 564 slim instller. It appears to have installed files. But CC still will not run.
nukecad
October 12, 2020, 3:18pm
14
Odd.
Normally if CC installs but won't run then we suspect that the AV being used is stopping it.
But MSE isn't known for doing that.
I'm not sure how easy it is to turn off MSE in Win7 but it's worth a try to see if that is your issue. If it is, or if you don't want to turn MSE off, then try making CCleaner an exception/allowed in MSE which may allow it to run.
No need to turn off MSE perhaps. as poster has said it doesn't run in safe mode.
MSE doesn't run in safe mode.
nukecad
October 12, 2020, 4:59pm
16
Dunno, I don't have a machine with Win7 and am not sure how MSE interacts with it?
So just trying ideas if noend7 is willing to do a bit of testing.
noend7
October 12, 2020, 8:16pm
17
Sure, I'm willing to experiment. How do I "turn off" MSE?
And how do I make CC an exception in MSE?
noend7
October 12, 2020, 8:44pm
18
I set both versions (32 & 64 bit) as exceptions. Was still unable to run either.
Have you checked in taskmanager to see if anything from CCleaner is listed there either when you are running it, or even when you are not.
Do you have any other users on the machine that you could try running CCleaner from ?
Try running CCleaner as an administrator if you haven't tried that yet.
The devs need to look into all the failed installs and inability to run CCleaner!