Ccleaner has stopped working - Vista 32-bit

CCleaner for Windows
1

Hi, I am a new poster. I have been using Ccleaner for years and have always been pleased with it. I noticed some time ago that when I tried to run it, it woyls open, but when I tried to clean, I would get a window indicating an error had occured. I can run the "analyze" option successfully, but when I try to clean I get the error. My security scanner is Microsoft Security Essentials, which has worked with Ccleaner for years. Other than normal Microsoft WIndows Updates, I haven't much with the system. I tried uninstalling and reinstalling, to no avail. I even went back and installed 4.19, also to no avail. The error I get is as follows:

CCleaner.exe

5.8.0.5308

55a93d41

CCleaner.exe

5.8.0.5308

55a93d41

40000015

000be296

11bc

01d0d23098a29780

Problem signature:

Problem Event Name: APPCRASH

Application Name: CCleaner.exe

Application Version: 5.8.0.5308

Application Timestamp: 55a93d41

Fault Module Name: CCleaner.exe

Fault Module Version: 5.8.0.5308

Fault Module Timestamp: 55a93d41

Exception Code: 40000015

Exception Offset: 000be296

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: 001f

Additional Information 2: 8cda1da5455a328f8f5bd41c575eeaac

Additional Information 3: e020

Additional Information 4: 7f0db2737bedc487ca73bd41ab6a4e6c

Any suggestions would be appreciated!

post-73651-0-47833500-1439079054_thumb.jpg

2

in the progress bar along the top, what stage does it say it is cleaning when it crashes?

have you tried running CC with the PC in Safe Mode to see if it completes?

3

Hi,

Thanks for the reply. I tried it again and it stopped an 28%. It will still let me do the "analyze", but not the "clean". I haven't tried in safe mode - but I will today and post back.

4

Please run ccleaner in debug mode with the command line swith /debug and post the resulting log to this thread

5

Hello again. I was playing around with what Ccleaner actually cleans - checking/unchecking items - then re-running. it turns out that it works fine as long as I don't check the box for Firefox Internet History. it is working now that I have unchecked this item. Not sure why, but I have already set Forefox to "forget" history, so it i no problem.

end/SAS

6

I went back and ran Ccleaner with the /debug feature and here are the results:

[13:16:28::428][iNFO ] CCleaner v5.08.5308

[13:16:28::428][iNFO ] Windows Vista Home Premium 32-bit SP2

[13:16:28::428][iNFO ] AMD Athlon 64 X2 Dual Core Processor 6000+

[13:16:28::428][iNFO ] 4.0GB RAM

[13:16:28::428][iNFO ] ATI Radeon HD 5450

[13:16:28::428][iNFO ] Username: SASEVE

[13:16:28::428][iNFO ] Application Started

[13:16:32::698][iNFO ] Entering Cleaning

[13:16:32::698][iNFO ] OnBegin

[13:16:32::698][iNFO ] OnRuleStarted | 3001 | 3101 | Temporary Internet Files

[13:16:32::698][DEBUG] C:\Temp\Temporary Internet Files\Content.IE5\WEKWILDW\auto[1].htm

[13:16:32::729][iNFO ] OnRuleFinished | 3001 | 3101 | Temporary Internet Files

[13:16:32::729][iNFO ] OnRuleStarted | 3001 | 3102 | Cookies

[13:16:33::135][iNFO ] OnRuleFinished | 3001 | 3102 | Cookies

[13:16:33::135][iNFO ] OnRuleStarted | 3001 | 3104 | Recently Typed URLs

[13:16:33::135][iNFO ] OnRuleFinished | 3001 | 3104 | Recently Typed URLs

[13:16:33::135][iNFO ] OnRuleStarted | 3001 | 3105 | Delete Index.dat files

[13:16:33::135][iNFO ] OnRuleFinished | 3001 | 3105 | Delete Index.dat files

[13:16:33::135][iNFO ] OnRuleStarted | 3001 | 3108 | Last Download Location

[13:16:33::135][iNFO ] OnRuleFinished | 3001 | 3108 | Last Download Location

[13:16:33::135][iNFO ] OnRuleStarted | 3002 | 3121 | Recent Documents

[13:16:33::150][iNFO ] OnRuleFinished | 3002 | 3121 | Recent Documents

[13:16:33::150][iNFO ] OnRuleStarted | 3002 | 3124 | Other Explorer MRUs

[13:16:33::150][iNFO ] OnRuleFinished | 3002 | 3124 | Other Explorer MRUs

[13:16:33::150][iNFO ] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin

[13:16:33::181][iNFO ] OnRuleFinished | 3003 | 3141 | Empty Recycle Bin

[13:16:33::181][iNFO ] OnRuleStarted | 3003 | 3142 | Temporary Files

[13:16:33::197][iNFO ] OnRuleFinished | 3003 | 3142 | Temporary Files

[13:16:33::197][iNFO ] OnRuleStarted | 3003 | 3148 | Clipboard

[13:16:33::197][iNFO ] OnRuleFinished | 3003 | 3148 | Clipboard

[13:16:33::197][iNFO ] OnRuleStarted | 3003 | 3143 | Memory Dumps

[13:16:33::197][iNFO ] OnRuleFinished | 3003 | 3143 | Memory Dumps

[13:16:33::197][iNFO ] OnRuleStarted | 3003 | 3144 | Chkdsk File Fragments

[13:16:33::197][iNFO ] OnRuleFinished | 3003 | 3144 | Chkdsk File Fragments

[13:16:33::197][iNFO ] OnRuleStarted | 3026 | 3161 | Mozilla - Internet Cache

[13:16:33::337][iNFO ] OnRuleFinished | 3026 | 3161 | Mozilla - Internet Cache

[13:16:33::337][iNFO ] OnRuleStarted | 3026 | 3162 | Mozilla - Internet History

7

Sounds like you are right anout the one to uncheck. As far as why it's "barfing" on that entry, it usually is a symptom of Firefox not exiting entirely.

After you exit firefox do you see any errant Firefox processes in the processes tab of task manager?

Edit:

This can also be caused by a corrupt history database, iirc.

8

might be time to create a new Firefox profile.

9

Again, thanks for the useful, prompt replies to my issue. I have not noticed, recently, any issues with Firefox exiting nicely. There have been several "security updates" in Mozilla recently. I will check the next time I exit Firefox to see if there are any processes left running. I had not thought about a new profile in Firefox - but I will look into how to do that.

end/SAS

10

I had not thought about a new profile in Firefox - but I will look into how to do that.

Make sure you backup your Firefox bookmarks first, a couple of ways to do it for later restoration:

* https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

* https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

11

Also doesn't the mozilla update service run in the background?