Hi c33,
Don't know if this will help, but have you gone into the Control Panel and looked at Problem Reports and Solutions.
It may have a reference to your problem with a recommendation for a solution.
Ah its just more trouble than its worth.. I did what you said and now im just back to square one.. all it says is i will need to download windows powershell in order for the problem to be fixed . When i do this , the system would not allow me to . It only allows me to click on " other options to fix the problem" . When i do this the options it gives me is for technical advise which is chargeable.. THIS IS the very reason i was apprehensive about loading this . I want the driver to be reinstalled not read about what others say . Every pc's are different
I can't test it coz im xp, i doubt m$ would charge????
Any way, did you read the trouble shooting this error on http://support.microsoft.com/kb/310123 ????
Have you tryed the basic restore like i said first???
Also check the Windows Event Logs - System and Application. There might be entries in there that give you useful diagnostic information. Not sure where you'll find these in W7 ... traditionally they are in Control Panel / Administrative Tools / Event Viewer.
Also, if you can find Control Panel / Administrative Tools / Computer Management, go to the Device Manager section. If you can fond the offending driver(s) you might be able to get troubleshooting information by right-clicking on the driver, select Properties and then the Driver tab. If it says the driver isn't working try the Troubleshoot... button. All of this is XP-speak but it's probably not too different in W7. You may find that you need to reinstall the offending driver(s).
Have you tried the support link that ident supplied?
Also as he says I still think the System Restore option is worth exploring. If you're not familiar with it have a look at these articles ...
http://windows.microsoft.com/en-US/windows...ns-in-Windows-7
http://www.technospot.net/blogs/how-to-do-...-and-windows-7/
I can't test it coz im xp, i doubt m$ would charge????
Any way, did you read the trouble shooting this error on http://support.microsoft.com/kb/310123 ????
Have you tryed the basic restore like i said first???
Ident ,MS charges.. I even contacted them and was told i will need to pay ?45 for this . Read above what i said about basic restore
Jam- as i said im previous message said when i wenr to device manager,
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
. which i did and as you know windows wont provide me with the solution without the ole bucks
And can i say yet again that i do NOT HAVE WINDOWS 7. I uninstalled this because it was causing problems with my pc
Look, i know you aint on windows 7. No one is mentioning it. why you keep assuming we aqre....The article is for vista.
Can some one else on vista check Automated Troubleshooting Services because i seriously doubt it would charge.
You said you wont restore because you're worried about losing programs. How many programs could you of possibly of installed in the last 1/2 days or even a week that can't be replaced with a little bit of time.
The article it self has manual ways of trouble shooting. You can't even be bothered to read them.
Look, i know you aint on windows 7. No one is mentioning it. why you keep assuming we aqre....The article is for vista.
Can some one else on vista check Automated Troubleshooting Services because i seriously doubt it would charge.
You said you wont restore because you're worried about losing programs. How many programs could you of possibly of installed in the last 1/2 days or even a week that can't be replaced with a little bit of time.
The article it self has manual ways of trouble shooting. You can't even be bothered to read them.
If thats how you feel Ident i dont know why you even bother to responding to my posts. You cried about the fact that i didnt listen to you the 1st tme round. When i did and downloaded the troubleshooter and it wouldnt allow me to download the powershell but yet allowed me to download the advice section which MS charges to recifty the problem. You get mad about me not being bothered to manually read
You have got to understand that i am not technically minded as i stated before and i dont feel comfortable with all these downloads . After all it was using Ccleaner which got me in the position im in today - unable to access my driver software.
I have explained in details what messages im getting and have listened to some of your advices.
As quick as the driver disappeared , i want it to be installed just as quickly. I thought this would be the case when you provided me the link to the troubleshooting software
And can i say yet again that i do NOT HAVE WINDOWS 7. I uninstalled this because it was causing problems with my pc
Apologies ... missed that bit ... and the bit about Device Manager!
System restore points are intended to hold the state of your system files, generally not program files.
If you can't even get into Device Manager without errors then there's something seriously wrong. Even more reason to try a previous restore point.
Or do you have system (Windows install DVD) or repair disks that you can boot off and do an installation repair? http://www.bleepingcomputer.com/tutorials/tutorial148.html
ETA:
After all it was using Ccleaner which got me in the position im in today - unable to access my driver software.
As others have said ... I really don't see anything to suggest that CCleaner has caused this.
If you can't even get into Device Manager without errors then there's something seriously wrong. Even more reason to try a previous restore point
I didnt say i couldnt get into Device Manager.I said once im in Device manager , then click on the device ( ie my mp3) go to properties , i recieved the message about the registry being damaged or incomplete
Or do you have system (Windows install DVD) or repair disks that you can boot off and do an installation repair?
No i dont!
Can you get into ANY part of the device manager?
What is the name of the software you use (if any) to load music onto your MP3 player
I went to Device Manager and got a message saying
Windows cannot load hardware as the registry is incomplete or damage , code 9
So where within Device Manager were you when you got this mesage?
Can you get into ANY part of the device manager?
Yes , in which it displays the files/prgrams etc
What is the name of the software you use (if any) to load music onto your MP3 player
I use an USB lead which is supplied with the mp3 player. When i connect this , it surpose to automatically load the software to enable me to drag and drop my music
So where within Device Manager were you when you got this mesage?
When i go to Device Manager i get a list of files/programs etc. I then go down to portable devices underneath it it has the name of my mp3 (walkman) when i make a right click to properties, i recieved the message
drag and drop work in explorer.........
Device Manager doesn't list your files and programs.
Can you do a screenshot of what you see for your walkman in device manager?
Does it have a yellow triangle next to it?
Did you get a disc with the walkman?
Device Manager doesn't list your files and programs.
it has
- T's PC
- Computer
-Display adapters
-DVD/CD ROM
-Floppy disk controllers
-Human interface controllers
-IDE ATA /ATAPI controllers
and the list goes on
yes i get a yellow triangle with an exclamation mark in the centre for both of the mp3sDoes it have a yellow triangle next to it?
Did you get a disc with the walkman?
The walkman cames with an internal software . When its pluged into the usb , it should automatically appear in my computer
The other mp3 comes with a disc, but equally be using without this . Again this means using the usb lead and this should show the driver on " my computer"
The disc should have the driver on it.
The disc should have the driver on it.
urgh!!!! hazelhut , it doesnt make any difference . The walkman mp3 doesnt come with a disc the software is built into the system which uses the(same driver as the other mp3) . Reloading the disc will NOT solve the problem . Plus i do not have the disc for the second ,mp3. God why do i have to constantly repeat myself. I said this already
Urgh im so frustrated with this.. all i want is to be able to put my music onto my mp3 player
You said
The other mp3 comes with a disc
Perhaps you should re-read this thread and try some of the suggestions that have been made.
Also if you google your problem there are lots of hits. Some of the suggestions may work for you.
Call out a PC repair-man, he'll be able to fix this, if he takes longer than 10minutes I'll be shocked.
Then take a basic course on computers, installing drivers, how codecs work etc, and you'll understand why you can't listen to your music.
You said
Perhaps you should re-read this thread and try some of the suggestions that have been made.
Also if you google your problem there are lots of hits. Some of the suggestions may work for you.
I have read the suggestions and one i followed ie: what ident told me and that didnt work, all it did was requesting that i download further software that i dont know anything about ie:powershell . It wouldnt allow me to click to access this . It kept directing me to the windows advice which is chargeable
I looked up google and it just sent me into a ball of confusion . Just because you dont know what the problem is , dont be underminding me
I have provided information people have asked . I have repeated myself again and again , but yet no one seems to know what the problem is
repeats again to Ross - contacting the repair guy means money and he is just going to take my pc back to its original settings - again , as i said earlier in the post. I DO NOT have most programmes that are already on my pc , so cannot reload them
It is clear no one really has a clue. I appreciate you trying to help . I was stupid enough to load the troubleshooting thing that Ident recommended , now i cannot find it on the "programs and features" to remove. That is why i didnt listen to him the first time. I should have followed through and listened to my instinct , not to download this .I asked him several times will it restore the drive as i dont want it to bring me to a site where i had to go through endless forums or peoples experiences of it. I was under the impression it was going to be a quick fix. It wasnt and im left frustrated
If you're desperate enough try getting someone to use LogMeIn with you, which means they'll be able to remote desktop to your PC, and fix it.