CCleaner does not function anymore

My system: Win 8.1 Prof - updates are up to date

When I use the "cleaner" function while firefox is off, the program stops with the message "Ccleaner does not function" and I have to finish the program.

When firefox is on, I am asked to finish the browser. In case of refusal the cleaning works fine, however without cleaning firefox.

Conclusion: Ccleaner has problems with firefox.

Please finde attached the error report.

What can I do?

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Can you change ccleaner language to English and try again?

Can you change ccleaner language to English and try again?

Does this mean new installation? Or is there a way to change language in existing installation?

Options...settings...and change language from drop down box at the top.

Options...settings...and change language from drop down box at the top.

Thanks!

But problem not solved with English.

Okay.

So I am sure the developers will be looking into this.

Are you able to run ccleaner in debug mode and attach the log in a post here?

https://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode

Okay.

So I am sure the developers will be looking into this.

Are you able to run ccleaner in debug mode and attach the log in a post here?

https://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode

Sorry, I'm no expert!

Is this the correct path? If so, it does not work: <path to CCleaner> /[debug"C:\Programme\CCleaner\CCleaner.exe"]

I'm using the german version of W8.1

Does this work?

"C:\Programme Files\CCleaner\CCleaner.exe" /debug

Does this work?

"C:\Programme Files\CCleaner\CCleaner.exe" /debug

No!

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Make sure you have the "

"C:\Programme Files\CCleaner\CCleaner.exe" /debug

Oh dear, I made it!

Thanks for your help.

However, new problem!

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Log files won't upload I'm afraid :)

Are you able to put the log in a zip file and upload? (right-click on log file and select send to compressed zip)

Log files won't upload I'm afraid :)

Are you able to put the log in a zip file and upload? (right-click on log file and select send to compressed zip)

Sorry, but same message.

Do you mean the forum will not allow you to upload a zip file?

It does allow me but perhaps I have different permissions being a moderator.

Just remembered it should be a .txt file (which does upload)

The log file will be in this folder in the format: CCleaner_log[date].txt.

Just remembered it should be a .txt file (which does upload)

The file generated during the debug thing is called: CCleaner64_v5.00.5050_2014-12-04_17-08-19.log

No txt file!

And the zip file ends with .sqx

Can you try to rename it to .txt instead of .log

Here we are!

CCleaner64_v5.00.5050_2014-12-04_17-08-19.txt

Well done origando :)

The devs will look at it.

Well done origando :)

The devs will look at it.

Hi, I'm still waiting for a solution. The switch to English did not solve the problem.