CCleaner does not finish

CCleaner for Windows CCleaner Windows Bug Reporting
1

On my laptop with windows 7 running, I downloaded ccleaner. Everytime I run it though, it gets to 5% and stops. It doesn't move. I've left it overnight to try and clean and it just stays there. Maybe 6 months ago it was working perfectly fine. I keep up to date with the updates, I need help, I want to know whats wrong!

2

Hi kylesteve, and welcome to the forum.

When it sticks at 5%, can you see in the display window beneath the progress bar what it's sticking at?

3

driver

I've had the same problem. It will stop at different spots. Starts at 15 or 20% so I restart it and it goes a little further and cancells. It has taken me many restarts and all night to finish.

Forgot to add it always happens when its wiping the free space on the c drive

4

. . . it always happens when its wiping the free space on the c drive

I suggest you untick ☐wipe free space during routine cleaning. If you want to wipe the free space do it independently by right-clicking it and clean.

5

thanks will give that a try. At one time there was no problem but the last couple of months happens all the time.

6

Just checked, stops at "internet explorer/cookies"

7

. . . stops at "internet explorer/cookies"

Try manually deleting your non-favorite cookies. Go into IE\ Tools\ Internet Options\ General\ Browsing history\ Delete\ ☑Preserve Favorites website data, ☑Cookies\ Delete

8

aaah i tried unclicking it, and it finished. Wonder why it didnt delete, i dont use IE i use chrome. Thanks anyone who helped

9

while you may not use ie the operating system does and many of your apps may

10

FWIW:

A DLL (PPCRLUI) can be the problem (http://www.vistax64.com/vista-general/16632-folder-shared-other-people.html)

I have had this problem... CCleaner starts looping at 30% - and never end.

PPCRLUI is a Windows Mail DLL.

I deleted all these TEMP files (after closing Windows Mail) - and CCleaner start working again.