CCleaner crash on exe files

CCleaner for Windows CCleaner Windows Bug Reporting
1

Good afternoon all,

I have been having an issue recently where CCleaner has been crashing on .exe files, usually in local, windows explorer, temporary internet files.

The application then just hangs for +10mins and then you have to cancel, but windows then pretty much stops working and I have to do a hard power off to fix it.

Right now it is with java.exe which I am guessing is a update file, before it was with spotify.exe, again another file which was downloaded to update a program.

I am running win 8.1, 64bit, using cc ver. 4.11.4619.

Error occurs both when using normal or secure deletion,

Thing is, it is very difficult to navigate to the folder and manually delete it, windows keeps folders like that very well hidden.

Any help or advice much appreciated as I enjoy using your otherwise fine programme very much indeed

2

Quick update, I updated to version 4.12.4657, latest version, and also tried running in debug mode to produce an error log, now it finds file:

AppData\Local\Microsoft\Windows\Temporary internet files\Content.IE5\IXFO72BH\ccsetup412.exe

And crashes....

Bug report stated:

[14:28:43::394][iNFO ] CCleaner v4.12.4657 (64-bit)

[14:28:43::398][iNFO ] MS Windows 8 64-bit

[14:28:43::398][iNFO ] Intel Core i5-3210M CPU @ 2.50GHz

[14:28:43::398][iNFO ] 6.0GB RAM

[14:28:43::398][iNFO ] Intel HD Graphics 4000

[14:28:43::399][iNFO ] Username: ******

[14:28:43::399][iNFO ] Application Started

[14:28:43::400][ERROR] Error loading branding.dll - 0x490: Element not found.

[14:29:16::795][iNFO ] Entering Cleaning

[14:29:16::796][iNFO ] OnBegin

[14:29:16::796][iNFO ] OnRuleStarted | 3001 | 3101 | Temporary Internet Files

[14:29:16::922][DEBUG] C:\Users******\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NP5LK0H0\favicon[1].ico

[14:32:00::707][DEBUG] Cleaner - Initializing Stop request…

3

can you turn off your antivirus real time protection and retry ccleaner?

just make sure you don't open any browser or connected to internet to avoid getting malware while unprotected

re-enable once done

4

or try running a one-off use of CC from Safe Mode.

5

Superb, worked a treat thanks, must be something to do with on access scanning from my Bit Defender messing with CCleaner when erasing exe files