CCleaner Causes PC to Freeze

CCleaner for Windows CCleaner Windows Bug Reporting
1

Hey, guys.

Used CCleaner for a year on this PC; there have been no hardware changes. After a recent format, the "cleaning" feature of CCleaner causes the PC to become completely unresponsive to the point that I have to hard-reset. The un-installation feature works fine.

Initially it hung on the Recycle Bin. I reset the bin and the following run passed by the Recycle Bin fine but then hung on the next temp folder in line.

I've tried secure deletion with 3 passes and normal deletion, each with the same result.

C:\ is an SSD - I haven't seen anything indicating that it may be going bad.

Any insight would be appreciated.

Thanks,

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Machine name: ASUS

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10

Processor: Intel® Core™ i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz

Memory: 16384MB RAM

Available OS Memory: 16290MB RAM

Page File: 3925MB used, 28650MB available

Windows Dir: C:\Windows

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2

please run ccleaner in debug mode

in the start menu searchbox type

"c:\program files\ccleaner64.exe" /debug

the " are important replace c:\program files\ccleaner with the location of your ccleaner (if different)

press enter

CCleaner will open

run a clean let it hang

then exit (or kill) ccleaner

inside the ccleaner folder you should find a .log with the date of the debug session please attach that to this thread

3

Hey, thanks.

Interestingly enough, when I ran it with the /debug switch it didn't freeze. I ran it a second time without the switch and it completed with no issues also.

Leave the thread open for a few days to a week - let me rack up some temp files and fill my Recycle Bin and I'll either post a log if I have any issues or I'll post that's it's working fine.

Thanks again,

zp.

4

May help to also run ChkDsk on the drive, and reboot the computer if you rarely reboot/shutdown.