CCleaner 7 Worked on Monday, Won't Load After MS-Update on Tuesday

CCleaner for Windows CCleaner Windows Bug Reporting
1

Running Windows 10 Pro 64-Bit on an AMD Ryzen 5700. CCv7 would open and run on Monday after updating from v6 to v7 automatically. Now on Wednesday after a Win10 update KB5066791 (OS Builds 19044.6456 and 19045.6456) on Tuesday, it will not launch, even as an Admin. Tried uninstalling the Win10 update, but on reboot with updates disabled for 7 days, MS forced the update on again. i guess they want to break Win10 ASAP. Uninstalled CC v7. Installed CC v6.39, works fine. Please advise. I have a TPM 2.0 chip, but hate Win11.

2

I am having the same issues on Windows 11
CCleaner v6x works fine but version 7 will not load the service says it is running but the GUI will not load and dose not return any error message.

4

Hi @Atkins,
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase. Once you have clicked Submit, please click the Start Chat button to give details to an agent so we can investigate this further.

5

Hi @Mooreman,
I have direct messaged you about your issue.

6

Hi Laurence, I checked my Gmail Acct including the Spam folder, see no reply? Is there a way to turn-off the auto-update to v7 from v6? The GUI on 7 will not even load after the latest MS-Update. The version 6 works fine. Hope you did not use an MS compiler? Otherwise C-Cleaner is screwed!

7

Hi @Mooreman,
I have directly messaged you within the forum platform so you should have a notification in the top right of this window.
If not click the CCleaner icon in the top right and this should show you the notification there.
You can disable auto updates in CCleaner 6 by navigating to Options> Updates and disabling Keep CCleaner updated automatically.

8

Contacted support around a week ago. Remote support could not resolve the issue and still awaiting a response. PC will not even boot, unable to recover from back-ups which report as corrupt so I am now on another PC. What is happening? Have you been hacked? Do you even know what is happening? This PC was running so slow but after removing CCleaner it is back to normal. Can you please explain to all and address the issue.