Then tell us, explicitly, which logs you want to examine, so we can attach them to this thread.
Don't forget the 3 year lasting Office/CCleaner thread here
21 hours ago, Paul SEPA said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Then tell us, explicitly, which logs you want to examine, so we can attach them to this thread. </p> </div>
Hello@Paul SEPA. You need to send an email to our team at support@ccleaner.com so they could help you out with your problem.
On 18/10/2022 at 08:16, lmacri said:<div class="ipsQuote_contents"> <p> I just noticed jango1242's 17-Oct-2022 bug report at <span><span><em><a href="<___base_url___>/topic/63779-performance-optimizer-error/" rel="">Performance Optimizer Error</a></em> who found that they could not launch Steam after updating to CCleaner Pro v6.04 because their Steam app was "<em>Slept by an external application</em>". User jango1242 was only able to launch Steam after uninstalling CCleaner.</span></span>... </p> </div>
The release notes at https://www.ccleaner.com/ccleaner/version-history indicate that CCleaner v6.05.10110 (rel. 24-Oct-2022) includes several bug fixes, including issues where Performance Optimizer "stopped various games and other apps from accidentally being put into ‘sleep mode’. The list of affected apps doesn't include MS Office 2019/2021 but hopefully at least one of the bug fixes made to Performance Optimizer in v6.05 will resolve the problem being discussed in this thread.
If you have problems updating to CCleaner v6.05 see Melchior's 24-Oct-2022 thread "CCleaner could not be updated." Manual Check for Updates Fails.
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64-bit Win 10 Pro v21H2 build 19044.2130 * Firefox v106.0.1 * Microsoft Defender v4.18.2209.7-1.1.19700.3 * Malwarebytes Premium v4.5.16.217-1.0.1792 * Macrium Reflect Free v8.0.6979 * CCleaner Free Portable v6.04.10044 * MS Office 2019 Home & Business Version 2209 (Build 15629.20208 Click-to-Run)
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620</span>
Well, Yesterday, I received a notice that 6.05 was now available, and that I should upgrade. I was concerned that, by the time I was done installing it, my MS Office 2019 apps would be disabled. Fortunately, that did not happen. However, something new happened. I have Lulu Software's Soda PDF 5 installed on my computer. When I tried to open that software yesterday evening, it appeared to start up and then shut down immediately: the program's GUI didn't even make an appearance. I had to uninstall Soda PDF 5, use Ccleaner (the Pro version) to get rid of Soda PDF 5's Registry entries, then restart the computer, then reinstall Soda PDF 5. After that, Soda PDF 5 worked correctly. I did open a docx file in Soda PDF 5, and noticed that, momentarily, MS Word ran (embedded) to be able to load the docx file into Soda PDF 5. To me, this AGAIN speaks to flakey things happening during the upgrade of Ccleaner (its installation procedure), not during running / usage of Ccleaner. If there were another way to install Ccleaner, I would love to try it.
9 hours ago, Paul SEPA said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> If there were another way to install Ccleaner, I would love to try it. </p> </div>
There is, advanced users often do version updates this way:
- When you get a notification of a new version don't update through CCleaner itself, close CCleaner.
- Go to this page (you may want to bookmark it): https://www.ccleaner.com/ccleaner/builds
-
Download the 'Slim' installer.
(It installs the same CCleaner, but does it using a slightly different way). </li> <li> Double click the downloaded <em>'ccsetup###_slim.exe</em>' to install the update over the top of the old version. (As long as you haven't uninstalled the old version then the new one will automatically pick up your Pro licence and any settings and customisations you have made). </li>
I'm not sure if it will make any difference to your issue, but it's something to try next update.
On 23/09/2022 at 20:45, off2hcky said:<div class="ipsQuote_contents"> <p> I wanted to report that I just spent two hours on the phone with a client who had the same issue as O.P. No office apps would open, and a system restore that took several hours only to fail however the office apps still failed to open. During the troubleshooting I was disabling AV and also the CCleaner realtime app. (thinking, why would ccleaner be the problem??!) Still was unable to open Office Apps. I even reinstalled office apps from office 365 account with no joy. I finally was monitoring task manager while attempting to start office apps. In task manager I would see movement in what was listed. Something would quickly start and stop when I tried to start word or excel. (but it wasn't a word or excel task) I finally caught what app was starting. It was a CCLEANER process!! I couldn't catch the full name because it was so quick but I couldn't understand how that could be since I had shutdown ccleaner in the task bar. I didn't waste any time and uninstalled Ccleaner and immediately, the office apps began to work fine. I then came across this forum post so decided to update it in case other have the same issue. So no more Ccleaner for me or clients. Something is up with the latest version. My client was running windows 10, Norton 360 and office 2019. </p> </div>
I've been having the same problem where Microsoft Office products wouldn't run at all and some other programs would only run if I ran them as administrator. I'm using CCleaner Pro V6.13 on Windows 10 (Home, 22H2) with BitDefender as AV. After reading off2hcky's post, I tried running Excel while watching the Task Manager and observed the same brief appearance of a CCleaner task (despite having already exited CCleaner). I uninstalled CCleaner and I was immediately able to run Excel and all of the other previously affected programs.
Since I have been through several upgrades of CCleaner, I have not had any problems with opening any Office App. I still have a problem with Soda PDF 5, but that issue has nothing to do with CCleaner. My original report about CCleaner was resolved after I uninstalled and reinstalled CCleaner. I have Windows 10 2022H2 Pro, 64-bit.
This happens again and again. I have to keep repairing MS Office and reinstalling Adobe Acrobat Reader. I'm totally ready to uninstall Ccleaner. It's caused a lot of anxiety when i got to look at a PDF or word file and suddenly it does not open. :(
1 hour ago, Henrietta said:<div class="ipsQuote_contents"> <p> This happens again and again </p> </div>
if you are using the avira antivirus program, that could be the source of your problems. see this post:
i have narrowed it down to...
the default scan
i have no problems when i run my own cleanup, by when i let the automatic version run, i have to REPAIR MS Office in order to restore its functionality
thx
Bob in Az
1 hour ago, Skylark1 said:<div class="ipsQuote_contents"> <p> I finally found a series of "CCleaner reactivation" processes running in task manager, and the only way I figured CCleaner was causing the issue is because the processes had the Zoom and Office icons. ...Do I have to worry about CCleaner breaking my computer or going and manually downloading an installer every single time it updates now? </p> </div>
Hi Skylark1:
This topic is two years old, but if I recall correctly the problem you are describing was caused by the Performance Optimizer feature of CCleaner Professional, which would prevent the executables of various programs from launching after it put those programs into "sleep mode" to save CPU and RAM. Have you checked your Performance Optimizer settings to see if this module is disabling any of your programs?
I use CCleaner Free Portable and do not have Performance Optimizer feature so hopefully one of the CCleaner Pro users following this topic will able to provide further assistance.
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<span style="font-size:11px;">Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4780 * Firefox v130.0.0 * Microsoft Defender v4.18.24070.5-1.1.24070.3 * Malwarebytes Premium v5.1.10.127-1.0.5021 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.27.11214</span>
This thread kept me from losing my mind. I shut down the computer and left for the weekend. It may have been my first reboot since I renewed my Pro license. When I returned neither Zoom nor MSOffice would launching. I finally found a series of "CCleaner reactivation" processes running in task manager, and the only way I figured CCleaner was causing the issue is because the processes had the Zoom and Office icons.
Thankfully downloading the slim installer and running it seems to have sorted everything out. Now I'm wondering if CCleaner is what keeps breaking Acrobat Reader.
I'm running Bitdefender for AV, Win 11, and I'm not sure what version was on there before CCleaner Slim Installer, but now I'm on 6.27.11214.
This is a crippling bug. Do I have to worry about CCleaner breaking my computer or going and manually downloading an installer every single time it updates now?