Hi, First of all I really appreciate using your program. My problem relates to what could have caused my network and internet connection to be terminated after using your cc1.30, both repairing issues and two cleaning modules. I run win xp without sp2, however, use many spyware, adware, registrry boosters, and sytem mechanic. I also optimize and defrag my hard drive daily and keep all antiviral definitions updated regularly as I do with the malware programs. My default browser is Firefox and Thunderbird as the mail client. I have a Cox Cable 650KB/sec. broadband modem connected to a wired router and then to each of the 3 worstation computers in my network. One day last week after running all my utilities, CC1.30 being the latest and newest addition, upon rebooting, I noticed that the winXP computer which it whad been running on took an inordinate amount of time rebooting compared to normal. I had used your program before without this or any difficulties. As my computer struggled booting, I saw error messages in the left lower task bar that none of the network drives could be identified nor did I have access to the internet!! This had never happened before with any of these previously mentioned utilities. I use AVG as the AV program run and updated daily. I immediately went to your program and restored the the backup as I did to all others. I rebooted and the same thing happened. I scanned for viruses and malware and all was clean. I then tried to use a restore point from 2 days earlier and got the same slow boot without network or network drives found. I finally fooled around and got things back in some original order by mapping my hard drive again and reinstalling my network interphase card and software from control panel. Everything works the same except my hard drive on this computer got a different assigned name, however, the internet FF, TB and other network drives were all accessible. Since then, without consulting you, I have been reluctant to reuse cc1.30 or my other cleaning programs like System Mechanic. I have continued with AVG, off course.
Can you offer me any explanation as to what happened? I use a UPS, so I know it was not a power drop. I was told that using the cleaning programs that I use is safe together and I know of none that would disconnect my network. I ask for your help and support with reassurance that I can begin running all my programs again which had never caused this problem before. Any help or explanation would be greatly appreciated.
Thank you very much for reading my problem.
Sincerely,
Miles
PS. I have 512mb ram, a pentium4 2.4ghz cpu and 2 80 gb WD hard drives.