CC freezes at 6%

CCleaner for Windows CCleaner Windows Bug Reporting
1

Loaded CC onto my laptop a few days ago, and everything works fine except where Windows Edge is involved.

I follow all the prompts, CC starts cleaning and freezes at 6%, and sits there and spins, and never stops.

I have Windows 10/Edge, all updates are installed, no bugs or viruses. Laptop is brand new, set up by IT.

Any ideas/suggestions?

Thanks.

(Edited to remove trailing blank space).

2

It will usually take a good (or long) amount of time for it to clean both Edge and Internet Explorer, it may seem stuck or froze but it might not be if you let it continue without closing it. When I want to clean both of Edge and Internet Explorer without waiting and without it skipping them because it states they're running I look in Task Manager and End Task the five instances of Microsoft Edge that always seem to be running for no particular sane reason.

3

Thanks Andavari, I will give it a try.

Allan

4

it's simple ; CC sends your data before cleaning it up - you need to create rules in Windows Firewall to deny all incoming and outgoing connections to executable file-exe-CCleaner64 and CCleaner , that's the solution

5

@maikl4691, noting is "simple" when it comes to computers, software.., but Andavari's solution worked.

Allan

6

this is the most optimal solution

7

Don't need it, but thanks.

Allan

8

I also had this problem and I waited for the results of cleaning for a few minutes and I realized that the CC at this time sends the data of my cleaning to the Piriform analysis server and I had to forbid her to do it . and now cleaning occurs instantly

9

maikl4691's solution was very helpful. Thank you!

10

I have the same problem. New user, Windows 7. CC gets to 19% and just stalls. Sat all night long and didn't go any further. Can you help?

11
24 minutes ago, Maggi said: 
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	<p>
		I have the same problem. New user, Windows 7. CC gets to 19% and just stalls. Sat all night long and didn't go any further. Can you help?
	</p>
</div>

Probably not the same issue, can you start a new thread and with it include a debug log showing the bug. Here's how to run a debug https://forum.piriform.com/topic/37347-ccleaner-debugging-instructions/

12

I finally found the problem. I went in and turned the firewall off, finished the cleaning and everything is good.

13

Maggi,

I turned my firewall off from accepting 3rd party cookies, and it fixed the problem as well.

Just be sure to turn your firewall back on after scanning.

Allan

14

You lot really shouldn't have to mess around with your firewall security for that. Modern versions of CCleaner can hang/freeze if it's blocked from phoning home, such as if there are firewall rules blocking it outbound web access, or even the HOSTS file could cause it if for instance blocking Avast and Piriform URLs.

A really easy way to figure out if something on your system is blocking outbound for CCleaner is to: 

Open CCleaner and then go into 'Tools &gt; Software Updater', if it freezes that's a good indication that either your firewall or HOSTS file is blocking it from phoning home and it can't deal with it and thus freezes - doesn't matter if it's the freeware version either the freeze will/should happen.