I purchased a copy of CCCleaner Pro for my Mac. When I run analyse it identifies just under 10000 files to be deleted (Pic One). But when I run Cleaner no files are deleted (pic two). What is happening?
Hi jmjenson and welcome to the forum.
Not many Mac users on here I'm afraid, but as you have CCleaner Pro you are entitled to direct support from the Piriform development team ...
https://piriform.zendesk.com/hc/en-us/requests/new
Other than that, one of the guys may have come across your issue before and that being the case I'm sure they'll contribute to your post.
I removed your direct download link by the way, and replaced it with an image, as we're not keen on that type of link for security reasons. Nothing personal.
I've also moved your topic to the "CCleaner for Mac" section.
I have the same issue. Analyze identifies files to be deleted, but nothing is deleted when I run CCleaner. Any help?
Can you guys tell me which version of IOS you're running and I'll point the Piriform devs to your posts.
They'll need at least that information to formulate any kind of reply.
Thanks.
I also have the same issue...
macOS version 10.13.2
Analysis says will remove 1.3GB 4,400+ files
Actually cleans 0.3MB 13 files
Thanks for posting that info pelican, and welcome to the forum.
I notice from the screenies that we have two slightly different versions of IOS in the topic.
I've pointed the devs here, but can't promise that they'll reply. You never know.
Ditto here. macOS version 10.13.2. Analysis gives a longer list of items to be cleaned, but it does not clean most of them.
Thanks for posting required, I'll give the devs a nudge to this topic again.
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Hi,
Any update on this?
I have been using CCleaner for many years and have paid for Pro on my personal PCs. But I use a Mac at work, and currently, it's pretty pointless having CCleaner installed as it is not cleaning files as advertised.
Thanks,
Would very much like an update to this too. The mac product used to work for me, but is now essentially completely broken. The problem began when I upgraded to High Sierra, and it currently affects both mac laptops I own. Thanks!
I want my money back. When I pay for a program, I expect it to perform the task it is intended to perform, and CCleaner Pro clearly does not.
I want it to delete Quick Look data, but while it finds the files, it does not delete them.
CCleaner Pro build 1.14.451
MacOS High Sierra 10.13.2
Still nothing?!
I'm glad I did not renew my Pro licence. And will not be either.
5 months, still nothing ?! Disgusting.
Piriform, either respond with a reasonable excuse why you are ignoring your users, fix the problems or pull CCleaner for Mac from your site.
Under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described. It is NOT fit for purpose and does NOT run as advertised.
I have this problem also. Just started in the last few days. It launches searches for files finds them all good up to this point. Click on clean and it starts to work but never leaves 0%. Just set there. Then I noticed after messing around with it that it would run up to 69% then hangup again. clicked on the open window and up-poped the {password needed) poo-paw. Then it rans again stoped (password-Needed) then completed but files not erased ... I,m wondering if the new version 1.15.507 is not my problem. wish I could go back to the previous version..
I'm running imac 8.1 OSX 10:11:6 (2008)
SkrubWorm,
I've had a similar problem, roughly since updating my OS to High Sierra. My CCleaner Pro takes roughly 30 min to fully execute, then several hours to remove files. After about 45 min I'm prompted to enter an admin password. Safari files take longest to process; Firefox second longest; Chrome, Opera etc go relatively quickly. I thought the app was entirely broken, but it's just interminably slow.
It is exceedingly frustrating that Piriform now seems to regard Mac users as marginal. If it's going to drop Mac support, have the courtesy of informing (and refunding) us.
I would like to go back to the previous version & delete this new one. I think I will find another cleaner
I suggest you try to get you money back and then download a version of '[competition software] AND USE IT. IT WORKS
As this is an official company website i've edited your post to remove competition software name.
12 hours ago, hanifanze said:<div class="ipsQuote_contents ipsClearfix"> <p> <span style="background-color:#ffffff;color:#353c41;font-size:14px;">nothing is deleted when I run CCleaner. Any help?</span> </p> </div>
Please start your own thread to best have the community answer your question. Please in your new thread include crucial details.