I did not choose to have the subscription automatically renewed and yet they did it anyway. I cancelled it the next day and reached out to them regarding a refund. It has been a week and I have yet to hear back from customer service even though they guarantees a response within 48 hours. I can not find any other way to get in contact with CC cleaner and it’s frustrating me.
Hi @Linebaughk,
To get help, please reach out to our support team again via the new live chat feature on the Contact Us page in our Help Centre. Be sure to use the same email address you used for your purchase.
@Laurence_CCleaner I could not find a live chat feature for anything except active subscriptions. Since I cancelled mine, it would not allow me to speak to anyone.
@Laurence_CCleaner Additionally, the link you provided took me to the submit a request page and I’ve already done that and gotten no response.
Since the launch of live chat when you fill out the contact form, this will now give you a button that will start a chat and this will allow you to get a quicker resolution to your issue.
If you have any issues starting the chat please message me back so I can advise you further.