I have just renewed my subscription for CCleaner for 2 years and was given a $40 cashback. I understand that you have to wait a day before claiming it but I have since found out that I was never provide my $50 cashback from last time. I know I did register the product and claimed the $50, but almost 2 years later I still havent received it.
Has anyone else experience this, and if so who do you contact? I have tried cleverbridge but they say to contact ccleaner. There doesnt appear to be an email I can send my dispute.
All customers MUST now use the ‘Live Chat’ support service. It is currently the only way to contact support.
To start the support process fill in this form: Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.