cannot create a new folder or Browse for Folder

I'm facing this issue:

when I want to recover some files and click the Recovery button in the Right down corner, I get this popup: it has nothing "empty"

image.png.776203e413afcc10e556341ae0974731.png

If I click on "Make new Folder", I get this message!

image.png.8539445f6ebbada746653c07e4fcfec6.png

any help?