Can not manage account

CCleaner for Windows
1

I have tried to manage my account, but CCleaner support says can not find email. I have CCleaner Professional 7.3.1120.0

licensed for 3 devices. I can not change credit card info or cancel auto renew.

2

Does Cleverbridge work okay with your email?

Is this where you went to try and manage your subscription?

3

Cleverbridge has contacted me in years past with current email, so I know it worked then. When I go to Customer Support Contact Page and enter my emails and reference # I get this response at the bottom every time I try:

“Oops. We’re not able to find your license details right now.
Please contact support for more information (and show them this message so they can help)”

4

Perhaps the admin @Laurence_CCleaner may be able to help you when he reads this.

1 Like
5

Thank you!

6

Hi @kvjohn,
I have sent you a DM for more details on your CCleaner licence.