BSOD when running CCleaner

CCleaner for Windows CCleaner Windows Bug Reporting
41

Alan is correct, saving backups to an external drive is better.

If you save backups on the C: partition, and xp fails to boot, you (probably) won't be able to get to them to restore them.

I say (probably) because the rescue disk might find them even though win xp has failed. But thats not a risk you have to take.

You can either create a new partition on the main HDD or, better, get an external drive as suggested above.

I store backups on a user created partition on the computer's HDD and also on that external USB HDD I mentioned above.

Here is a screenshot showing the partitions on this computer. Open it in a new tab to make it larger.

th_1711_scr1_20140513__5_zps42348b00.jpg

On this computer, the C:\ partition is 45 gb, more than enough to run win xp.

The V:\ partition is about 102 gb, all the space I had left.

The V:\ partition was created using Acronis Disk Director, but MiniTools Partition wizard will do the same thing and it is free I have used both with success. You can also use the built in windows disk manager but I never have. Had no reason to.

What you see in the bottom center of the screenshot are the backup files, with the .tib file extension. As you can see, they are quite large files, another reason to get an external drive if you can.

Edit: I was typing this when you posted your last. Will just add this. All this stuff is easier than it sounds or looks. :)

I have absalootley zero real world professional (as in paid) computer work experience. Know almost nothing beyond what I have learned here and on a few other internet sites. Minitools Partition Wizard is just a CD that you boot up to and make your partitions. Macrium Reflect is free and lots of folks here use it and could help.

So you could do it yourself, and gain the peace of mind of knowing you don't have to depend on the computer shop. :)

42

Thank you for showing me that.

Both Minitools Partition Wizard and Macrium Reflect sound very good.

External hard drive I would prefer.

I probably could do more myself :), but I'm too afraid to take any chances with this computer, it's the only one I have - I would be miserable without it! If something were to go wrong I am not currently in a position to either ask a computer technician to take over or buy a new one.

I have around 200 average sized OpenOffice documents, a few Adobe Acrobat ones and a few MP3s to back up - would you kindly tell me if this is the item and size I need (some bad reviews, but most right hand side are good):

http://www.amazon.co.uk/Kingston-Technology-DataTraveler-Generation-16GB/dp/B003MWJKVI/ref=sr_1_1?s=computers&ie=UTF8&qid=1399999263&sr=1-1&keywords=memory+stick+16gb

43

Don't know anything about Kingston USB sticks, but the Kingston brand has a good reputation. I have had good results from Lexar and Verbatim brands. Maybe other members have recommendations.

To find out how much capacity you need, just right click on the folder containing the files then left click on "Properties" and it will show you how big the folder is . . .if there is more than one folder just add'em up. I like to keep the total less than 80% of the USB stick capacity.

Also, once you get used to it, It is easier to look at those folders using windows explorer.

And for what its worth, nobody will blame you for being a bit intimidated by all that partitioning and backing up business. :)

44

"To find out how much capacity you need, just right click on the folder containing the files then left click on "Properties" and it will show you how big the folder is . . .if there is more than one folder just add'em up. I like to keep the total less than 80% of the USB stick capacity."

Oh I see easy...

689 MB = 0.672852 GB

So less than 1 GB I need but I will of course get larger.

"And for what its worth, nobody will blame you for being a bit intimidated by all that partitioning and backing up business."

You would make a great teacher.......very patient and understanding. :)

Regarding "drag & drop them to your memory stick".......highlight them all in one go I take it?.......and the memory stick should be placed in the USB port pre or post boot or doesn't matter?

45

Thanks for the kind words, eloise.

Often the advice we get on the internet assumes that we know things we actually don't. By the time you get finished googling the meaning of the words, it's bedtime or you have forgotten the original question. :P

Main reason, I guess, is the limitations of written communication. Or the advisor is a volunteer like the Moderators and members here. Sometimes those guys are really pressed for time. I counted 10 or 15 spam messages on here one morning before the moderators signed on and deleted them. And of course they have jobs and real lives to attend to.

Anyway, if I was in your situation, I would get the largest storage drive I could afford, whether a USB stick or a USB hard drive. I would download Minitools Partition Wizard and put it on a CD, and the same for win xp sp 3. Even if you don't intend to use either until later. CD won't take up much room.

Also, system restore and a registry backup can be done for free, and can help a lot to put your computer back right.

46

"Or the advisor is a volunteer like the Moderators and members here."

That's why I really appreciate all the help and advice I have received here. :)

Okay, thank you, noted everything you've said.

I can't do a System Restore, lost it after I installed SP3 - no matter what date I select I get: 'Restoration incomplete. Your computer cannot be restored to....'....which is another reason why I am apprehensive when making certain changes.

47

. . .

I can't do a System Restore, lost it after I installed SP3 - no matter what date I select I get: 'Restoration incomplete. Your computer cannot be restored to....'....which is another reason why I am apprehensive when making certain changes.

Simply installing sp3 shouldn't have done that. Thats a problem that needs fixed, but I don't know how . . . don't know what might have actually caused it.

48

No I agree installing SP3 shouldn't have done that, but the problem occurred directly afterwards.

Perhaps it was coincidental. I have since read that a particular *anti-virus software can knock out System Restore, don't know whether that is still the case, I would think unlikely to be.

Maybe sfc /scannow could correct that?

Otherwise all I can think of is a reinstallation of Windows.

*which I have used, but can't remember if it was at that time.

49

. . .

Maybe sfc /scannow could correct that?

Otherwise all I can think of is a reinstallation of Windows.

. . .

Cannot say yes or no with any authority. What stops me is the idea that it was originally a computer for win me. Also the need for the drivers specific to dell. Don't know what will happen without those. Probably you can install those and also win xp sp3 after scannow or after a reinstall, but I just don't know, never done it. We have reached the limits of my experience (alas, all too soon :( ).

Now we're at the point where I know what I would do but have no certainty that it would work for you, so must not say.

Some of the members here actually work in the "computer fixer" industry, so will probably know more.

If they do, they'll read this and chime in.

Your computer is working now, and you have shown much wisdom in taking a cautious approach, so lets wait a bit and see.

50

Of course I would rather System Restore be available, but until there's a serious issue I'm inclined to let sleeping dogs lie.....like you say my computer is working now.

I’ve heard that in Windows XP, running sfc /scannow solely repopulates the dllcache folder so that it has all of the Windows File Protection (WFP) monitored files - I have no idea if it would work, if System Restore has been modified in some way perhaps it would? Worth a try I guess, no harm can be done by running that.

About a year and a half ago I did receive remote assistance from a ‘Microsoft Answers’ computer technician when my computer was blue screening a lot due to a driver. He went to the Dell site, looked up my computer and installed the following:

IDE ATA/ATAPI controllers

Intel 82801BA Ultra ATA Storage Controller - 244B

51

No I agree installing SP3 shouldn't have done that, but the problem occurred directly afterwards.

Perhaps it was coincidental. I have since read that a particular *anti-virus software can knock out System Restore, don't know whether that is still the case, I would think unlikely to be.

I remember when installing XP SP3 directly from Microsoft either from Microsoft/Windows Update causing my system grief, the same with the offline installer. The only good, stable, and error-free installation of it I ever got was to make a slipstream install CD with SP3 surgically melded into it (requires an original retail install CD although it did work with my OEM Dell install CD), it's easy enough to do using nLite and it can also supposedly be done without any third-party software.

Antivirus software, and even third-party firewall software should in my opinion be completely disabled and/or completely uninstalled before installing OS service packs - one of those things learned from having a very obviously messed up OS afterwards. I remember ZoneAlarm Firewall causing nothing but havoc when installing some Microsoft/Windows Updates.

52

Thank you for that interesting information Andavan.

I have just bid on and won a brand new genuine (seemingly) XP SP3 installation CD with COA + unused key! Couldn't resist, but should learn how to make a slipstream installation CD with the SP2 one I previously purchased (if possible, it is OEM).

I did install SP3 through Microsoft Updates. Microsoft Updates once installed an outdated version of NET Framework (1.1) on my computer!

The Help and Support Center also stopped working after I installed SP3, I actually tried to uninstall SP3 but couldn't.

In the past I haven't disabled my anti-virus software before an installation.

53

I ran sfc /scannow yesterday. It completed without giving me any notifications other than a number of:

“Files that are required for Windows to run properly must be copied to the DLL cache.”

I was prompted to click on ‘retry’.

It lasted for around 40 minutes then closed.

I thought all had gone well until I looked in Event Viewer today. There are approximately 90 Windows File Protection entries there mostly with the following information:

The system file … could not be copied into the DLL cache. The specific error code is 0x800b0100 [No signature was present in the subject]. This file is necessary to maintain system stability.

I think the Help and Support Center that I mentioned above was listed as being a bad file with a bad signature......and could not be restored to its original, valid version.

What causes that error? What do I need to do now please? Try again, try in Safe Mode or ? Not confident / knowledgeable enough to carry out anything too complicated.

Update

Just read this:

When you install Service Pack 1, your event viewer may contain many Windows File Protection (WFP) error messages, similar to the following:

The system file c:\winnt\system32\xenroll.dll could not be copied into the DLL cache. The specific error code is 0x0000000 \[The operation completed successfully.\] This file is necessary to maintain system stability.

The system file c:\winnt\system32\inetsrv\smtpadm.dll could not be copied into the dll cache. The specific error code is 0x00000002 \[The system cannot find the file specified.\] This file is necessary to maintain system stability.

The system file c:\winnt\system32\gdi32.dll could not be copied into the DLL cache. The specific error code is 0x800b0100 \[No signature was present in the subject.\] This file is necessary to maintain system stability.

This is a problem that was corrected in SP1, but the updated SFC.DLL for the System File Checker (SFC) doesn't function until restart.

You may ignore these errors.

http://windowsitpro.com/windows/jsi-tip-2705-windows-2000-sp1-install-generates-windows-file-protection-error-messages

54

You have correctly read the advice "You may ignore these errors" which was given on a topic specific to Windows 2000,

and which refers to a Service Pack 1 for Windows 2000.

Advice for Win2000 is not safe for your WinXP,

and their service packs are totally different animals.

The only advice I can offer is that Disk Cleanup will CAUSE "Windows File Protection (WFP)" problems on XP,

and require Installation Disks if it is allowed to compress system files.

It happened to me and the only cure for me was to restore a Partition Image backup.

It is bizarre that Microsoft expects users to trust their once in a life-time photos and documents to "Disk Cleanup",

and yet Microsoft does not trust its own utility to avoid corrupting Windows System Files.

Windows XP was pre-installed and I had no Disks, but I started with Acronis backups and then advanced to Macrium,

hence I avoided the need to obtain Installation Disks.

55

The only advice I can offer is that Disk Cleanup will CAUSE "Windows File Protection (WFP)" problems on XP,

and require Installation Disks if it is allowed to compress system files.

I've personally tamed Disk Cleanup on XP for my system after noticing it causing severe problems in WinXP systems in 2008, and since doing so Disk Cleanup hasn't wreaked any XP systems for me since.

These are .reg files, use at your own risk:

Removal:

Windows Registry Editor Version 5.00

; Removes Compress old files in Disk Cleanup in Windows XP. Removing this significantly speeds up Disk Cleanup!


[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\VolumeCaches\Compress old files]

Windows Registry Editor Version 5.00

; Removes Temporary Files in Disk Cleanup in Windows XP. This should be considered a must do since there's
; a possible bug observed in Disk Cleanup that will delete much more than Temporary Files which
; can cause problems in Windows possibly leading to the reinstallation of Windows. This bug
; surfaced after the Windows Updates from August 2008, or from Windows XP Service Pack 3.

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\VolumeCaches\Temporary Files]

Restore/Undo:

Windows Registry Editor Version 5.00

; Restores Compress old files in the registry in Disk Cleanup in Windows XP. This restores the default settings.


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\VolumeCaches\Compress old files]

@=“{B50F5260-0C21-11D2-AB56-00A0C9082678}”

“Priority”=dword:0000012c

“StateFlags”=dword:00000000



Windows Registry Editor Version 5.00

; Restores Temporary Files in the registry in Disk Cleanup in Windows XP. This restores the default settings.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\VolumeCaches\Temporary Files]
@="{C0E13E61-0CC6-11d1-BBB6-0060978B2AE6}"
"PropertyBag"="{60F6E465-4DEF-11d2-B2D9-00C04F8EEC8C}"
"FileList"="*.*"
"Folder"=hex(2):25,00,54,00,45,00,4d,00,50,00,25,00,00,00
"Flags"=dword:00000041
"LastAccess"=dword:00000007
"StateFlags"=dword:00000000
56

Thank you for helping me.

"and which refers to a Service Pack 1 for Windows 2000"

Oh not familiar with Windows 2000 and not paying attention to the os was I! Just looked up that error.

At no point did sfc /scannow advise me that it had not successfully repaired files, which is odd. Would it normally?

Well I've not run Disk Cleanup and I'm glad you've warned me what will happen if I do!

Perhaps I should run sfc /scannow again and see if any / many errors show this time?

When I restarted my computer directly afterwards, half way through booting a 'please wait' appeared - perhaps the dll cache was being updated then, I don't normally see that?