~Echo
Hi Echo,
Welcome !!! ![:D]()
You are right it is a simple question.
The answer may not be so simple and that is why we need your input.
These questions also stimulate your thought processes. Sometimes we forget the basics and sometimes it is a software conflict or such.
The following info will help others to come up with a solution.
These answers help to evaluate the problem.Provide as much information and detail as you can.
Just fill in the answers next to or below the questions?
Are all other programs including browsers completely closed and not running when you run CCleaner?
(This does not include your Firewall or A/V program but sometimes these can cause CCleaner to not perform as expected.)
Did you reboot after installing CCleaner before trying to run it?
Did you do any Registry issues fixing?
Do you continue to scan for issues until no more are found?
Did you do any software or hardware changes installs or uninstalls?
If any changes then have you checked with those forums or manufacturers?
What happens if you disable those changes?
Are you running with Administrator privileges.
CCleaner version ?
What Language did you request at install,if any?
OS,edition ,32bit or 64bit and version ?
Browsers and ver.?
Security software and ver?
Do you use Zone Alarm? There have been conflicts in the past.
Other data you think might be relevant?
What did you do and then what happened?
Provide a list of your CCleaner.ini file.( Tick option for Save settings to INI file at Options > Advanced then close CCleaner.This file will be created in C:\Program Files\CCleaner folder.)
Edit out any Personal info with XXXs Do not delete anything, please.
Are you using a winapp2.ini file?
Answer "Yes" if you do and please explain its contents or provide a brief listing.Otherwise answer "No". If you don't know what this file is then answer NO.
In this situation how have you determined that the "Cookies" are erased and from where?
Have you done a complete system "Search" for "cookies" ? It is possible to have old browser files that are left behind, etc. or they have not been cleaned as you may think.
Best wishes,
davey
The CCleaner Guide is your first source of information.
http://www.ccleanerbeginnersguide.com/ CCleaner Beginner's Guide.com
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