On 24/09/2021 at 02:28, EJToll said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> They take up nearly a quarter of my 27-inch monitor </p> </div>
@EJToll: Usually folks with large monitors are complaining that the notifications are too small to read at high resolution (since they show up at a fixed pixel width and height). What screen resolution are you working with?
On 25/09/2021 at 11:50, Dave CCleaner said:<div class="ipsQuote_contents"> <p> <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/94595-ejtoll/?do=hovercard" data-mentionid="94595" href="<___base_url___>/profile/94595-ejtoll/" rel="">@EJToll</a>: Usually folks with large monitors are complaining that the notifications are too <strong>small </strong>to read at high resolution (since they show up at a fixed pixel width and height). What screen resolution are you working with? </p> </div>
Wow. I will be cancelling my Pro subscription because of this response. It's unbelievable how dense you continue to be when customers are complaining about intrusive popups that need to be removed entirely and you are more concerned about the size of the popup on the screen. I'm uninstalling and never looking back.
On 25/09/2021 at 12:50, Dave CCleaner said:<div class="ipsQuote_contents"> <p> <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/94595-ejtoll/?do=hovercard" data-mentionid="94595" href="<___base_url___>/profile/94595-ejtoll/" rel="">@EJToll</a>: Usually folks with large monitors are complaining that the notifications are too <strong>small </strong>to read at high resolution (since they show up at a fixed pixel width and height). What screen resolution are you working with? </p> </div>
I am assuming that you've been taught how to be better at your job by this point but your responses were astounding. I'm cancelling my subscription and deleting this obnoxious app. Saying "its not an ad" its just a solicitation for you to renew your subscription... that's an ad, you lunatic. I have installed your software on countless computers over the years but don't expect me to ever use your services again in the future. What a disappointment your company has become.
9 hours ago, johnduncan said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> its just a solicitation for you to renew your subscription ... that's an ad </p> </div>
Well not quite. For customers who are not on autobilling it is quite reasonable to let them know in advance that they need to take some action to avoid having their service cut-off. To ensure that customers on autobilling are not at any disadvantage (such as yourself, as your subscription for CCleaner Professional Plus was due to be billed to your credit card in about a month), we periodically make offers available to renew at a lower price. For customers who forgot they they had a CCleaner subscription that they may not want to have billed for whatever reason, this also serves as an additional advance reminder to cancel prior to their upcoming billing date.
For customers who do not wish to receive so many service notifications, back in 2020 we added an option under Options > Privacy > Offers that reduces their frequency. For example, the notification that you received this morning that the current offer was about to end would not have appeared for you, as a customer with automatic billing in place and a month still to go, if you had had that box unchecked.
Just stop with reminders: people can think for themselves.
39 minutes ago, Léon said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Just stop with reminders: people can think for themselves. </p> </div>
@Léon: You mentioned previously that you use the free version of CCleaner? Which reminders/notifications/etc have you been getting?
Hello Dave CCleaner,
What I meant is to speak in general (not for myself).
I hate every kind of reminder or advertisement.
For myself and for others.
I’m seeing these annoying pop ups/notifications too. While I’m happy to see a deal to extend my current CCleaner subscription I do not wish to purchase any other software as a bundle which means paying more to extend the subscription. Not exactly an offer imo. 50% or more off a 2 year subscription for CCleaner only then yes that is an offer.
On 15/03/2021 at 23:04, Dave CCleaner said:<div class="ipsQuote_contents"> <p> Note that those are not ads. The example you gave was of a loyalty discount offer in a renewal reminder related to your subscription because you are coming up to expiry at some point in the near future. From a couple of months before expiry you'd be getting a reminder about every 2 weeks - although when there is a special limited-time promotional discount available you may get 3-4 in the space of a week. </p> </div>
Stop lying. They are ADS. They ADVERTISE that you buy your product, they advertise *special discounts* And they spam, almost daily for 1/3 to 1/2 of the subscribed YEAR.
Your product has become more intrusive, and quite frankly, bad.
1 - 1 1/2 month prior with 2-3 reminders would be acceptable maybe, but you´d still had to offer a PAYING CUSTOMER not to be bothered by them. But you don´t. Which is quite frankly malicious behavior.
The registry cleaner, which acccording to experts shouldn´t be used, becuase it won´t fix anything, but has a high chance of breaking stuff, and an atrocious diver updater, which has caused me trouble more times than it hasn´t.
I once was a fan and return customer paying customer of your product, but scince you´ve been aquired by Avast, this product has continually become worse.
2 hours ago, Agkistrodon_contortrix said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> And they spam, almost daily for 1/3 to 1/2 of the subscribed YEAR. </p> </div>
Not sure exactly what you are referring to here? For the month before the subscription billing reminder there will be a couple of "better deal" offers for the upcoming renewal. And a few more afterwards. The only such notifications that would appear "almost daily" would be when you get to the last few days before expiry ("Your licence expires in X days") or if you are using a deactivated licence that needs to be replaced.
The only offers to paying customers outside of the renewal reminder cycle are the ones offering to trade-up to multi-device versions for the remaining 6/9 months of your subscription - which are set to appear once every 3 months. Since these are not service notifications, they can be suppressed via Options > Privacy > Offers inside CCleaner.
If you are seeing subscription-related notifications more often that what is described then that would suggest that something may be going wrong with your client to make it ignore the message display rules. The most common reason is would be that the flag for "I have already seen this message, so no need to show it to me again" is being wiped - which may be solvable via the solution attached below.
I do not like these large Holiday cyber special offer popups that keep coming up on my sdcreen from CCleaner and I want the option to turn hem OFF!
I am very serious when I say that if they can't be turned off then I will be turning OFF CCleaner !!!!!!!!!!!!!!!!!!
What's the verdict? Can I shut them off?
For the last few days I have been getting a popup advertising cyber Monday deal, looks like an ad. the fact I have to close this several times a day even though I have unchecked everything I can find annoys me to no end. I do not need to renew for nearly 4 months, I don't care about any special deals you may have. What I care about is your software working in the background without my notice. Your ad is being noticed.
After reading the responses from Dave CCleaner I am going to assume there will be no fixes, since he seems to have the opinion that we are at fault for noticing this.
If you cannot fix this issue I will not renew and I will uninstall your software immediately.
try going to ccleaner's options/privacy and disabling "show offers."
On 02/12/2022 at 22:51, User123456 said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I have to close this several times a day </p> </div>
As has been mentioned previously, there would be little benefit in sending this many messages, and the notification system is specifically set up to prevent that from happening. For free users, for example, the messaging system has a hardcoded setting that will refuse to send a toaster message more than once every 2 days - no matter how many interesting things we think we have to tell you.
For paid users, the only times you would get a message two days in a row should be when you are right at expiry (ie: "Your licence expires tomorrow", "Your licence expires today") or on the final day of the Black Friday sale (which ended last week).
On 02/12/2022 at 22:51, User123456 said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> After reading the responses from Dave CCleaner I am going to assume there will be no fixes </p> </div>
As per the link above, the two reasons previously identified for seeing more than the scheduled number of notifications are either:
The second scenario can often be fixed by going to Options > Cookies inside the CCleaner console, right-clicking on the "cookies to keep" collection and importing the attached cookies.txt file that will restore the "I've already seen this" flag to the cookies whitelist.
If there is something else going on with your computer that would be causing this, we need more information on your configuration so that we can try to replicate your issue if we are find the cause to fix it for you and any other impacted customers. As you might expect, an issue that seems to impact a small number of users (out of ~100M) would be rather tricky to isolate without at least some clues. For example:
By way of update, there is a rather specific scenario for paid users that if you receive a "one every fortnight" renewal reminder in, say, English, and then change your language to German/French/Italian/etc then the changed language will have a different counter on it, which may result in you receiving the message twice in different languages.
As of a couple of a few days ago, this has now been suppressed so if you change your language several times in a day, you may get a second notification in your new language, but at least not on the same day. This may also help to mop up a couple of other corner cases as well for paid customers.
For any paid users receiving more than one renewal reminder per day, or free users receiving more than one sales toaster every 2 days, please let us know details as per the above so that we can investigate your case further.
On 05/12/2022 at 20:11, Dave CCleaner said:<div class="ipsQuote_contents"> <p> For free users, for example, the messaging system has a hardcoded setting that will refuse to send a toaster message more than once every 2 days - no matter how many interesting things we think we have to tell you. </p> </div>
The fact that you don't even see this as a problem, is a problem in and of itself.
The fact that the pop-ups show up whenever they please and **THEN THEY STAY THERE!** I sometimes connect to my remote PC that's largely unattended, and 10 times out of 10 there's a CCleaner pop-up that's been sitting there for days or weeks. This is another huge problem that you don't seem to realize. Actually, you probably just don't really care.
What you should realize though is that if you're going to interrupt a game or movie by forcing some pop-up toaster message that won't go away until I stop what I'm doing to click on the tiny little link to dismiss it, you're actually making it LESS likely for me (and probably many others) to EVER EVER EVER actually pay any money whatsoever. I'd be more likely to seek out a pirated copy.
It's still a problem even if I'm not doing anything at all like on my unintended remote PC.
Every one of those toaster messages actually makes it more likely that the software will be uninstalled in favor of one of the alternatives that don't annoy their users in that way.
The fact that you do nothing but passive-aggressively gaslight your users that are complaining about this behavior into thinking it's actually a good thing indicates that you don't really care if people uninstall because you probably already make tons of money from selling the usage data of users that continue to put up with it.
Have had that intrusive, irritating popup for three days running, despite hitting 'I'll miss out' more than once.
Learning from their mistakes was never Avast's strong point.
Goodbye CCleaner, hello any number of freeware alternatives, some of which are said to be superior. ?
On 05/12/2022 at 19:11, Dave CCleaner said:<div class="ipsQuote_contents"> <p> As has been mentioned previously, there would be little benefit in sending this many messages, and the notification system is specifically set up to prevent that from happening. </p> </div>
Yet I get these every time I log on to my computer. I am sure most folks on this forum I referring to these types of messages. Plus also as you can see there is no way to remove this message. There no 'X' in the upper right corner. When I try to click on it it doesn't do anything. The only think that does work is the little Pin in the upper right corner. There are annoying especially when you cannot remove them. There are not options on the app to remove them. They are indeed a advertisement or solicitation to continue service with CCleaner. To say they are not would be incorrect. If you disagree, look up the word "Solicitation".
So tell me how am I suppose to stop these or remove them?
3 hours ago, GeisterWolf said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Yet I get these every time I log on to my computer. </p> <p> They are indeed a advertisement or solicitation to continue service with CCleaner. </p> <p> So tell me how am I suppose to stop these or remove them? </p> </div>
That is not advertising - It is a warning that you are using an invalid licence key. (Almost certainly known fake, or hacked licence).
You will continue to see that message for as long as you persist in using an invalid key - until that key is banned altogether.
(Most companies would just have banned it outright, CCleaner is giving you a chance to do the decent thing).
To prevent seeing that particular notice is easy - either use CCleaner Free version or buy a valid licence key for CCleaner Professional.
Options > About > Upgrade...