Hi,
I have an issue with CC Cleaner version 5.01.5075.
The Analyze and Run cleaner's buttons do not show correctly and I can't run CC Cleaner.
See screenshot attached.
How can I troubleshoot this issue?
Thanks for your help.
Ben
I am also getting this issue ?
Started getting the issue when I upgraded to version 5 ?
perhaps uninstall and then reinstall the 5 new again?
it's worth a try
I have tried that and it has not resolved the problem
@benbxl, what's the problem with those buttons? are they greyed out and not 'clickable' ?
@hhumphrey, what OS?, what CC version? (v5 or v5.01)
do either of you use winapp2.ini or any other add-on to CC?
does it also happen in Safe Mode?
Windows 7 and version 5.01
Not using the add on
And yes happens in safe mode
Basically I can run ccleaner when I install it but when I restart my PC it then disables the buttons they are greyed out and not click able
Today another moderator reported it to an admin, so Piriform will be aware of it shortly.
Try and see if this makes the buttons clickable:
Open CCleaner > Options > Advanced > tick "Save all settings to ini file". Close CC.
Go to My Computer > C > Program Files > CCleaner, and move the winapp.ini file somewhere else (desktop probably best)
Re-open CC. Are the buttons immediately clickable?
I have tried the above however there is no winapp.ini file there?
See screenshot attached
That's because the above given advice is incorrect, I believe they meant for you to move the ccleaner.ini file. Note, do not throw the file away as what he is proposing, while I think it a good idea, will remove all of your ccleaner preferences and choices.
If you keep the file, and this doesn't work, you can place the file back in the folder (overwriting the one it created)
If this does work we'll work on getting the good preferences back into ccleaner
Yes that seems to work, the buttons are clickable again once I move the ccleaner.ini file.
Ok, so next open both the ccleaner.ini file in the ccleaner folder (newly created when you started ccleaner after the file move) and the one you moved.
Copy/cut the section(s) from the old file for cookies to keep, any excludes/includes and paste them into the new .ini file.
Optional: After saving the new ini and throwing away the old you can uncheck save settings to ini and it will move them back to the registry
So a new ccleaner.ini file does not appear in the ccleaner folder.
I then tried restarting my computer to see if a new ccleaner.ini file would appear.
It didn't and I tried running ccleaner again and it reverted to my original problem of the buttons grayed out and not being clickable?
Note after I restarted my pc and loaded ccleaner I went into the settings and the save settings to ini option was not ticked.
Hi benbxl,
Unfortunately, we haven't been able to reproduce.
Can you please let us know if you still having this problem?
Thanks
MrT
It sounds like you aren't running ccleaner with high enough administrator permission (UAC) to write in the folder Ccleaner is installed in. Please right click ccleaner and choose run as admin. Then attempt to save setting in ini
I am still having this issue.
I have attached the old ini file i.e. the one I moved and the new one which was created when I restarted my PC and went back into cclenaer and ticked the option to Save all settings to ini file.
I am not sure if this is of any use, but when both buttons are disabled I am also not able to scroll down the list of programs on the left hand side, it just continuelly shows the mouse cursor as busy when ever I hover over that part of the screen.
If I go onto the registry cleaner tab while the analyse and run cleaner buttons are disabled on the cleaner tab. I can click on the scan for issues but this just freezes and stays at 3% constantly
OLD INI - one which was moved
[Options]
Language=1033
SkipUAC=1
UpdateKey=12/25/2014 11:10:50 PM
WipeFreeSpaceDrives=C:\
CookiesToSave=*.piriform.com|accounts.google.com|aol.com|facebook.com|google.com|mail.google.com|twitter.com|www.google.com|yahoo.com
RunICS=0
Monitoring=1
SystemMonitoring=1
CheckTrialOffer=0
WINDOW_LEFT=283
WINDOW_TOP=64
WINDOW_WIDTH=800
WINDOW_HEIGHT=600
WINDOW_MAX=0
SystemMonitoringRunningNotification=0
LastMonitoringNotificationTime=12/25/2014 11:14:08 PM
LMN=2|3|0|0|0|0|1|0|0|0||||
NEW INI - after restart and going back into ccleaner file and ticking the option to save settings to ini
[Options]
CheckTrialOffer=0
CookiesToSave=*.piriform.com|accounts.google.com|aol.com|facebook.com|google.com|mail.google.com|twitter.com|www.google.com|yahoo.com
LMN=2|3|0|0|0|0|1|0|0|0||||
LastMonitoringNotificationTime=12/25/2014 11:40:40 PM
Monitoring=1
NewVersion=
RunICS=0
SystemMonitoring=1
SystemMonitoringRunningNotification=0
UpdateKey=01/10/2015 09:17:48 AM
WINDOW_HEIGHT=600
WINDOW_LEFT=283
WINDOW_MAX=0
WINDOW_TOP=64
WINDOW_WIDTH=800
WipeFreeSpaceDrives=C:\
Hi hhumphrey,
Please add an empty file called "winapp1.ini" in the same folder as your CCleaner.exe installation.
This will override the embedded "winapp.ini" and cause the "Applications" tab to be empty.
Let us know if buttons become enabled.
I added a file called winapp1.ini as you stated. CCleaner won't even load
I then added a file called ccleaner1.ini as I am not using the extension and ccleaner wouldn't load
I then went and added a empty ccleaner.ini file and ccleaner wouldn't load
Hi hhumphrey,
Please, remove "ccleaner1.ini" as it it not needed.
What happens when you also delete the empty "winapp1.ini"?
Does CCleaner start correctly but still has disabled buttons?
If so, you can also try creating an empty "winsys1.ini". This will override the embedded "winsys.ini" and cause the "Windows" tab to be empty.
Let us know.
Thanks
Yes when I delete the empty winapp1.ini file CCleaner starts correctly but still has the buttons disabled.
I tried the winsys1.ini as you have said and this has not solved the problem either.