Every time I use the new CCleaner version 7.8, I have to reset the initial settings in Windows media player when I try to play a video. I’ve tried making some changes in CCleaner 7.8 but it hasn’t corrected. I’ve been using CCleaner for years and never had this problem. It only occurs after using the CCleaner.
Hi @candlelighter,
What function in CCleaner do you use when you experience this issue?
Hi Laurence, I open CCleaner. Then click on Health check. It does a scan then gives a “clean” for 3 issues including “more privacy”, “more space” and “resolve issues”. I usually use the cleans for More Privacy which includes temporary internet files, browsing history and cookies and then next use More Space clean which includes temporary system files, application cache and recycle bin. I always skip the “resolve issues”. I hope this info helps.
Thanks for this information, please could you let me know what version of Windows Media Player you are using and send me a screenshot of the setting that changes after using CCleaner so I can continue to investigate the issue.
Hi Laurence, the version of Windows Media Player is 12.0.9600.19145 After using CCleaner it takes several steps to reset media player. I’m going to try to attach one or more screen shots for initial resetting.
Thank you for these details @candlelighter, I have been able to replicate this issue, but only on Windows 8.1. On Windows 11, the issue does not seem to happen.
I have reported this to the development team, who will investigate.
While this is being looked into, I recommend you use Custom Clean on its default settings, which is the same as a Health Check clean, however, untick the Windows Media Player option.
If you have any issues or questions, please message me back.
Hi Laurence, Thank you for all of your help and reporting this to the development team. I tried using the Custom Clean on default settings and unticking Windows Media Player option. On the first use it corrected having to reinstall initial settings. I hope the development team can make a fix sometime soon. Again thank you for all of your help.