Hello,
I think now, this problem occurs second time on my system w7 64 bit. Some weeks ago same problem as described:
After installing and running newest version of ccleaner (german) my NAV 2012 was down, unable to start and so on, that means, unproteced system...
Only a new installion of NAV solves that problem. I am not a technical freak with knowledge of deep system analytic...
Any idea ?
Thanky you all,
Hans
Are you sure this occurs after install? or could it be that you are running a clean (either Registry of Cleaner)
Would be very interesting if you could try running NAV 2012 for a month (withOUT CC installed) to see if the problem still happens or not.
Then, install CC & see if it repeats. This will help us to know if the problem is for sure CC, or another app installed, or even NAV itself.
@Super Fast it is a bit unrealistic to ask a user to do without it for a month as a test.
@hpb are you able to look in the Windows Event Viewer and see if any error messages regarding Norton are there?
You say it happens after a cleaning run by ccleaner. Do you mean an 'ordinary' clean or a registry clean?
If it was after a registry clean did you try merging the registry backup that ccleaner asks you to make when you do a registry clean?
If in some way ccleaner is able to stop NAV just by a clean, I am sure the NAV devlopers would be interested in a report from you as it could mean that NAV's self-protection is not working.
post removed, and I swear poster hadn't said "running" when I made my first posts
I recall having this issue around 4 or 5 years ago on a friend's computer. In that case, it turned out that NAV itself was compromised by malware which specifically targeted NAV and had nothing to do with CCleaner. All CCleaner did at the time was reveal the issue such that, after running CCleaner, NAV wouldn't start on the next reboot. Just a thought for what its worth.